Online Warehouse Associate

The essential responsibilities include:

Receiving & Storage

• Unload, inspect, and verify incoming shipments against purchase orders.
• Identify and report any discrepancies, shortages, or damages.
• Ensure all received goods are properly stored in designated locations.

Order Fulfilment, Shipping & Last-Mile Delivery

• Pick, pack, check, and prepare warehouse and online customer orders accurately according to requirements.
• Process online orders, including labelling and preparing parcels for dispatch.
• Ensure the correct products and quantities are fulfilled within the required timeline.
• Use scanners and Warehouse Management Systems (WMS) to process and track inventory and order status.
• Prepare and release completed orders to appointed 3PL and last-mile delivery providers, ensuring proper handover.
• Coordinate outgoing shipments and courier collections, and follow up on delivery issues, failed deliveries, or returned parcels when required.
• Coordinate with team members, internal departments, and delivery providers to resolve fulfilment or delivery-related issues.
• Support daily warehouse and online fulfilment activities based on order volume and operational requirements.

Inventory Management

• Maintain accurate inventory and stock records.
• Perform periodic inventory checks and weekly bin counts.
• Ensure proper stock rotation and storage.
• Monitor stock levels and escalate low, excess, or unusual inventory levels when required.
• Report and investigate stock discrepancies when identified.

Warehouse Operations

• Maintain a clean, organized, and safe warehouse environment.
• Operate warehouse equipment, such as forklifts and pallet jacks, when required and authorized.
• Ensure goods are stored and handled properly to prevent damage or loss.
• Support general warehouse activities, including housekeeping, cleaning, disposal, and other operational duties as required.

Safety & Compliance

• Follow workplace safety guidelines, procedures, and company policies.
• Identify and report hazards or unsafe working conditions promptly.
• Comply with requirements for the handling and storage of hazardous materials, where applicable.
• Operate warehouse equipment safely and in accordance with established procedures.
• Participate in required safety training and briefings.

Team Collaboration

• Work closely with team members to ensure smooth and efficient daily warehouse and online fulfilment operations.
• Communicate updates regarding inventory, orders, shipments, deliveries, and operational issues.
• Coordinate with relevant teams to support timely order fulfilment and resolve operational issues.
• Assist in training and supporting new team members when required.

Job Requirement:

Qualifications & Experience:

• Secondary education or equivalent relevant industry experience.
• Proven prior experience working in a warehouse environment.
• Forklift operation experience (a valid forklift license is highly advantageous), along with the ability to operate standard warehouse equipment safely.
• Basic computer proficiency and familiarity with Warehouse Management Systems (WMS).

Skills & Personal Attributes:

• Possesses a positive attitude, high level of integrity, and strong initiative.
• A collaborative team player with excellent communication skills.
• Detail-oriented and highly organized, with the capability to multitask efficiently.
• Demonstrated ability to perform well under pressure within a fast-paced working environment.

Working Conditions & Physical Requirements:

• Capable of lifting heavy items (up to approximately 23kg), with the stamina for tasks requiring bending and prolonged standing.
• Comfortable working in a warehouse environment subject to varying temperatures.
• Open to working shifts, weekends, or overtime based on operational requirements, as well as a willingness to undertake additional duties as assigned.