Onsite Application Support Associate

Work Setup
Onsite + Work-from-Home: onsite during scheduled client engagements (Metro Manila and Gen. Trias, Cavite), home in between

Employment Type
Project-based, full-time (approximately 6 months, renewable)

Experience Level
Entry-level: fresh graduates welcome, no prior work experience required

Shift Pattern
Rotating, including night / graveyard rotation during 24-hour venues

Who We Are

Clicktek Consulting and yGen Innovations deliver end-to-end RPO (Recruitment Process Outsourcing) services to enterprise clients across multiple industries. Our team works embedded with client organizations to solve complex talent and technology challenges at scale.

For this engagement, we are hiring Onsite Application Support Associates to be the client's first point of contact during CMSv2 Annual Physical Examination runs, standing in front of the client while the engineering team works the war room.

Fresh graduates are welcome: what we screen for is composure in front of a frustrated stranger, not years of experience.

What the Work Looks Like

Depending on the engagement, Onsite Application Support Associates typically work on:

• Serving as the onsite contact person for client employees and client HR for the duration of each engagement
• Capturing every inquiry into the tracker: what was asked, by whom, on which screen, and what happened
• Resolving Level 2 application issues using documented procedures: registration, check-in, test provisioning, results access, printing, and routing
• Escalating cleanly to the engineering war room, with enough detail that they do not need to ask three follow-up questions
• Recording system behavior on the structured observation form, covering expected versus actual, screen, queue state, and timestamp, which feeds directly into how the product gets fixed
• Handing over daily to the war room and to the next shift
• Supporting branch users remotely between onsite engagements, from home
• Staying within scope: capturing, assisting, and routing, not modifying patient or billing data, not deploying fixes, and not committing the company to a timeline in front of a client

What We Look For

Must Have

• Willingness to work rotating shifts, including night and graveyard rotation during 24-hour venues. This is a firm requirement, not an occasional exception
• Willingness to be deployed onsite across Metro Manila (Quezon City, Taguig, Pasig) and Gen. Trias, Cavite for engagement runs of three to seven consecutive days
• Graduate or undergraduate of IT, Computer Science, Information Systems, or an allied-health course (Medical Technology, Nursing, Pharmacy) with strong computer literacy
• Excellent interpersonal and communication skills in both English and Filipino, with the composure to stay warm and clear with a stranger who is frustrated
• Able to work from home between engagements with a stable internet connection
• Able to start by 8 September 2026

Strong Advantage

• Residing in or near Gen. Trias, Cavite or elsewhere in CALABARZON, since 1 to 2 of the four slots are being filled on this basis
• Any exposure to a clinic, hospital, or laboratory setting, whether through study or practice
• Comfortable saying “I don’t know, let me find out” rather than guessing at an answer under pressure
• Prior use of ticketing tools or comfort with basic database concepts

Nice to Have

• Prior customer-facing or front-desk experience in any industry
• Experience explaining a technical or procedural process clearly to someone unfamiliar with it

Not required: programming ability (this is not a developer role) or prior healthcare IT experience, since CMSv2 training is provided from zero.

Tools and Platforms We Work With

Experience with any of these is a strong advantage. You do not need all of them.

• CMSv2 Clinical System
• Inquiry Tracker
• Observation Form
• MS Excel
• MS Teams / Viber
• Ticketing Tools
• Remote Access Tools
• MS Office Suite
• Client Registration Systems
• Basic Database Concepts

Why Join Us

• Real client-facing exposure for fresh graduates, with a fast path to responsibility: our benchmark hires were productive on the system within a week
• Fixed monthly rate that does not change with how many days an engagement runs
• Short, intense onsite deployment runs balanced with quieter stretches worked from home
• Strong performers move first in line for future associate slots, starting from intern and shadow assignments
• Hybrid onsite-and-home setup for Philippines-based candidates, project-based with renewal potential