Onsite Assistant

Position Summary

The Part-Time Onsite Assistant supports the Northwood CDD Onsite Manager with the day-to-day operation, maintenance, appearance, and functionality of District amenities and common areas. This position provides onsite coverage, assists with clubhouse rentals and events, performs routine facility inspections and public restroom cleaning duties, assists residents and guests, and helps ensure District facilities are maintained in a safe, clean, and professional manner.

The Part-Time Onsite Assistant is expected to work independently when necessary, follow established procedures, communicate promptly with the Onsite Manager, and reliably report for all scheduled shifts.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Facility and Amenity Operations

• Open, close, and monitor District facilities and amenities as assigned.
• Conduct routine inspections of the clubhouse, pool area, outdoor restrooms, playground, sports courts, recreation areas, and other District property.
• Report maintenance concerns, damage, safety hazards, vandalism, or unusual activity to the Onsite Manager.
• Assist with maintaining the cleanliness and overall appearance of District facilities.
• Perform cleaning and basic facility upkeep as assigned including nighttime janitorial shifts and weekend shifts.
• Check and restock restroom, clubhouse, and facility supplies.
• Assist with inventory and notify the Onsite Manager when supplies need to be reordered.
• Ensure doors, gates, lights, equipment, and other facility items are properly secured at the end of scheduled shifts.

Clubhouse Rentals and Events

• Assist with clubhouse rentals, community events, meetings, and other scheduled activities.
• Complete pre-event and post-event facility inspections as assigned.
• Assist renters with basic facility questions and procedures.
• Verify that renters and guests follow applicable District facility rules.
• Document and promptly report damages, rule violations, excessive cleaning needs, or other concerns.
• Assist with setup and reset of tables, chairs, and other District equipment when required.

Resident and Guest Assistance

• Provide courteous and professional assistance to residents, renters, guests, vendors, and visitors.
• Answer routine questions regarding District amenities, facility rules, and procedures.
• Refer complaints, policy questions, unusual situations, or matters requiring management approval to the Onsite Manager.
• Maintain a professional and respectful presence while representing Northwood CDD.

Maintenance and Vendor Support

• Assist with monitoring vendor and contractor work when requested.
• Notify the Onsite Manager of incomplete work or concerns observed during vendor visits.
• Assist with basic maintenance tasks that can be safely performed without specialized training or licensing.
• Help maintain organized storage, supply, and work areas.

Safety and Incident Reporting

• Monitor District property for potential safety concerns.
• Immediately report emergencies, injuries, property damage, suspicious activity, or significant rule violations.
• Complete written incident reports when requested.
• Follow District procedures for emergencies and facility-related incidents.
• Do not perform repairs or tasks requiring specialized licensing, certification, or training unless specifically authorized and qualified.

Staffing and Communication

• Report to work at the scheduled start time and remain for the entire assigned shift unless otherwise approved by the Onsite Manager.
• Notify the Onsite Manager as soon as possible regarding an emergency, illness, or other circumstance affecting the ability to work a scheduled shift.
• Employees may not independently change, delay, shorten, or reschedule an assigned shift without prior approval.
• Check work-related communications regularly and respond within a reasonable timeframe.
• Complete assigned duties and communicate any unfinished work or outstanding concerns before the end of the shift.
• Maintain accurate records, checklists, logs, or other documentation as assigned.

Qualifications

• Must be dependable, punctual, and able to work independently.
• Strong communication and customer service skills.
• Ability to follow written and verbal instructions.
• Ability to handle resident and guest interactions professionally.
• Good organizational skills and attention to detail.
• Ability to recognize and report maintenance and safety concerns.
• Basic computer, email, and smartphone skills.
• Ability to maintain confidentiality when handling District information.
• Previous experience in customer service, facilities, recreation, maintenance, or community operations is preferred but not required.

Physical Requirements

The employee must be able to perform the physical functions necessary for routine facility operations, including walking throughout District property, standing for extended periods, bending, reaching, and performing light cleaning and setup duties.

The employee must be able to safely lift and move reasonable amounts of supplies, tables, chairs, and other facility equipment consistent with the requirements of the position.

Scheduling Requirements

This position requires flexibility based on District operational needs. Scheduled hours will include:

• Weekday mornings or afternoons
• Evenings
• Weekends
• Clubhouse rental coverage when scheduled
• Community events
• Holiday or special-event coverage when scheduled
• Additional coverage when another onsite employee is unavailable

The work schedule is established by the Onsite Manager based on District needs. Employees are expected to arrive and perform assigned duties during their scheduled hours unless a schedule change has been approved in advance.

Standards of Conduct

The Part-Time Onsite Assistant is expected to:

• Be punctual and dependable.
• Maintain professional communication with residents, staff, vendors, and Board members.
• Follow District policies, procedures, and instructions from the Onsite Manager.
• Maintain appropriate professional boundaries with residents and renters.
• Use District equipment and property responsibly.
• Avoid personal activities that interfere with assigned duties while on the clock.
• Protect confidential or sensitive District information.
• Immediately communicate significant operational, staffing, safety, or resident concerns to the Onsite Manager.
• Perform duties in a manner that supports the safe, clean, efficient, and professional operation of Northwood CDD facilities.

Other Duties

This job description is intended to describe the general nature and level of work performed by the Part-Time Onsite Assistant. It is not intended to be an exhaustive list of all responsibilities. Additional duties may be assigned by the Onsite Manager or other authorized District representative based on operational needs.

Pay: Up to $15.50 per hour

Expected hours: No more than 15.0 per week

Application Question(s):

• Tell me a little about yourself and what interested you in this position with Northwood CDD.

• What experience do you have working with the public, residents, customers, or community members?

• What does good customer service mean to you?

• What are you looking for in a part-time position?

• What is your current availability? Are there any days or times you are regularly unavailable?

• This position will include evenings, weekends, clubhouse rentals, community events, and occasional schedule changes. How flexible is your availability?

• Reliability is extremely important for this position. Describe how you make sure you arrive on time and complete scheduled shifts.

• If you realized you were going to be late or unable to report for a scheduled shift, what would you do?

• There will be times when you are working independently without a manager physically present. How comfortable are you working on your own?

• If you completed everything assigned to you but still had time remaining in your shift, what would you do?

• Imagine you walk through the clubhouse or pool area and notice something that needs attention, but nobody specifically asked you to handle it. What would you do?

• Tell me about a time you noticed a problem at work and took the initiative to address it.

• A resident approaches you upset about a District rule or policy that you did not create. How would you handle the conversation?

License/Certification:

• CPR Certification (Required)

Work Location: In person