Onsite A/V Technician

About CSAV Systems

CSAV Systems is looking to fill a unique position in across multiple sites in Central/Northern New Jersey. Requirements include, but are not limited to, a background in a technology based, preferably Audio/Visual related, field, and the capability to problem solve calmly and proficiently. Candidates must demonstrate strong interpersonal skills and possess the ability to build and maintain relationships with high profile clientele. Applicants should have a strong background of technical skills and be apt to learning new technology.

Responsibilities will include assisting the Help Desk Manager in fulfilling the A/V needs of high profile clients in a corporate setting. Candidate will train with the Help Desk Manager and current seasoned technicians in order to learn the A/V systems, learn steps of troubleshooting systems when issues arise, and develop the ability to support high level meetings for executives. Candidate will be expected to build relationships with clients, maintain a calendar of on-site meetings, train clients, and fully support an on-site staff to ensure clients are satisfied with presentations, displays, lines of communication, etc. Candidate will also be responsible for documenting and maintaining records of support, as well as the overall health of the A/V systems.

Required Skills and Traits:

• Experience in A/V field preferred (troubleshoot, set up/break down, meeting support)
• Professionalism via in-person and email communication
• Familiar with Video Teleconferencing Platforms (Zoom/GoogleMeet/MicrosoftTeams)
• Familiar with audio/visual room control systems (i.e. Crestron)
• Resourceful, comfortable researching troubleshooting steps
• Professionally enthusiastic personality
• Self-motivated and ambitious

Job Description

Assist in hands-on meeting support and training customers on systems and VTC platforms

Ensure proper functioning of audiovisual equipment during events and presentations

Collaborate with clients to determine audiovisual needs and provide technical support

Troubleshoot and resolve technical issues related to audiovisual equipment

Research and development of various A/V solutions

Assist service technicians with repairs, when needed

Assist management team in:

• Creating improved work flow at stationed locations
• Maintain tracking systems and documentation
• Organizing and keeping schedules

Manage room evaluations, including:

• Taking detailed inventory and photographing equipment
• Creating operation instructions for system for client use
• Completing detailed evaluation forms, describing functionality of the systems

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned.

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Morris County, NJ (Required)

Ability to Relocate:

• Morris County, NJ: Relocate before starting work (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person