Onsite Community Manager

Join the Team at Trilogy at Vistancia!

Work in one of Phoenix’s premier 55+ communities! Trilogy at Vistancia offers a resort-style lifestyle with championship golf, a private clubhouse, fitness center, dining, and a vibrant calendar of social activities, all set against a beautiful desert landscape.

As the onsite Community Manager, you’ll create meaningful resident experiences through exceptional customer service, community engagement, and innovative programs that enrich the active adult lifestyle. Bring your leadership, organizational skills, and passion for building connections to a community where every day makes a difference!

Position Responsibilities:

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
• Recommends and implements procedures that ensure compliance with federal, state, and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
• Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.
• Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
• Coordinates with Association legal counsel regarding legal matters, seeks legal guidance as appropriate, and monitors legal and collection activity.
• Plans, organizes, and assists the Board in conducting Board and annual membership meetings, prepares and provides Board packages and provides required notification of meetings.
• Reviews monthly financials, prepares variance and management reports and monitors community A/P and approves and codes all A/P through the management company portal.
• Establish, drafts, executes, and supervises community annual budget, manages the reserve study and schedules replacement and repairs accordingly.
• Monitors and addresses all delinquent accounts as appropriate.
• Secures competitive contract bids, presents comparative bid reviews, supervises, and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
• Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.
• Reviews incident reports, responds, and implements timely solutions accordingly.
• Work with community committees to guide them in their meetings and assist with requests, such as bids, historical information, etc. Also acts as the conduit between the committees and the Board of Directors.
• Prepares for and hosts New Resident Orientation presentations to ensure adequate promotion and community participation.
• Attends Board of Directors meetings and committee meetings as required.
• Performs all other duties as directed.

Knowledge, Skills and Abilities:

• Exceptional public speaking skills, interpersonal skills, problem solving abilities and advanced communication skills to foster strong working relationships with owners, board members and committee members.
• Outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression.
• Leadership: a demonstrated ability to lead people and get results through others.
• Computer efficiency with respect to database software, internet, and website portals, point of sale system, registration processes, policies and procedures, equipment, material and products, etc.
• Should possess a high level of energy, initiative, enthusiasm, cooperation and exercise good judgment and discretion.
• Will be accountable for individual performance, the work of others, equipment, supplies, product quality and safety
• Time Management: the ability to organize and manage multiple priorities.
• Attention to detail.

Physical Demands & Work Environment:

• Walking and/or driving throughout the community common areas and facilities.
• Sitting and standing for moderate periods of time.
• Utilizing personal vehicle for business purposes as needed.
• Sitting at workstation utilizing a computer in an office setting.

Experience

Required

• 2 year(s): Full time, paid, professional experience in a Community Manager encompassing all of the following: Customer service, problem-solving, seeking harmony and defusing conflict. Knowledge/enforcement of Governing Documents. Contract administration. Vendor management. Meeting facilitation with boards of directors and/or business partners. In-depth knowledge of budgets, financial administration and general accounting. Valid driver’s license.

Education

Required

• High School or better

Licenses & Certifications

Preferred

• PCAM
• CMCA
• CAAM

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.