Onsite DC Operations Engineer

[Skills Required]

• 2-5 years’ experience in datacenter operations activities.

• Well versed with server, storage and network hardware support, installation activities.

• Experienced in Asset Management activities, Hardware Decommissioning, CMDB Update, Cross co-ordination and Reporting activities

• Readiness to work after office hours, weekends. Most of the activities will be off-office hours.

• Experience working with partners, vendors etc.

• Experience and approved to rack IT kit in Data Center

• Understand and comply with Health, Safety, Security and Environment (“HSSE”) guidelines

• Focused on delivery and quality of service

[Responsibilities]

• DC General Management (Dedicated)

o Data Centers and Technology Rooms Walk-through

o General maintenance including general hygiene, stock room clean up, Equipment count, inventory and asset scanning, site checks

• DC Logistics (Dedicated)

o Arrange shipment and logistics whether internal or external (Asia) of any IT asset requested, internal couriers for the moving of relevant products

o Liaising directly with manufacturers regarding specific component problems

• Technology Asset Management (On-Demand)

o Scanning and collecting information of all Firm’s equipment

o Affixing asset tags to any equipment un-tagged

• Chaperone Services (Dedicated)

o Escort the support personnel to the location and attend the personnel until the completion of the installation or troubleshoot of the fault

• Server Hardware Install(On-Demand)

o Track and manage the delivery of hardware to relevant install Locations

o Manage the installation to the desired location and any special power requirement's that may be required for each device

• Network Hardware Install(On-Demand)

o Track and manage the delivery of hardware to relevant install Locations

o Unpack all hardware and dispose of waste material in accordance with E-Stewards or ISO14001

o Manage the installation to the desired Rack Unit (RU) location and any special power requirement

• Network Hardware Support(On-Demand)

o Full knowledge and understanding of structured cabling systems

o Experience and approved to rack IT kit in Data Center

o Check DOA equipment

• Hardware Decommissioning(On-Demand)

o Schedule the appropriate resource that will execute decommission and removal of the Firm’s hardware

o Raise the appropriate GCM (Global Change Management) ticket prior to removing any hardware

o All hardware will need to be scanned so that the Firm’s internal asset tracking database is accurate and up to date

• Building Power Down Support (On-Demand, Scheduled)

o Participate in the power down planning meetings

o Assist in inventory management prior to power down event

o Execute pre event floor walks to identify any faulty hardware visible through fault lights on the device

• HDD and Hardware Asset Destruction and Disposal (On-Demand)

o Maintain an accurate inventory of all stock active or EOL including component level being held in the stock rooms and produce weekly stock reports

o HDD/SSD disabling before final disposition processing

• Back-up Tape management

o Eject back up tapes, Collect them from I/O and hand over to vendor securely for storing them offsite.

o Insert new tape in I/O for daily back up