Onsite Delivery Manager (m/f/d)

Who We Are?

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

What we are looking for?

We are seeking an experienced Onsite Delivery Manager to act as the primary point of contact between the customer and delivery organization. The candidate will be responsible for managing project delivery, stakeholder communication, resource planning, governance, and customer satisfaction while ensuring successful execution of project objectives.

Location: Boblingen, Germany (Hybrid for 3days/week)

Salary: Euros 75K-80K/Annum base + 3% Bonus

Key Responsibilities

Customer & Stakeholder Management

• Serve as the primary onsite liaison between the customer and offshore delivery teams.
• Build and maintain strong customer relationships.
• Conduct regular governance meetings, status reviews, and stakeholder updates.
• Understand customer priorities and translate them into actionable delivery plans.
• Manage customer escalations and ensure timely resolution.

Delivery Management

• Own end-to-end project delivery, ensuring quality, timelines, and budget adherence.
• Track project milestones, risks, dependencies, and deliverables.
• Ensure compliance with contractual commitments, SOWs, and SLAs.
• Monitor project health and implement corrective actions when required.
• Drive continuous improvement initiatives across delivery processes.

Resource & Team Management

• Plan and manage project staffing requirements.
• Coordinate with offshore teams to ensure effective collaboration and execution.
• Support recruitment, onboarding, and resource ramp-up activities.
• Mentor project leads and team members.
• Conduct performance reviews and provide regular feedback.

Financial Management

• Manage project revenue, margins, utilization, and forecasts.
• Track invoicing milestones and support PO/SOW management.
• Identify opportunities for account growth, change requests, and additional business.

Risk & Governance

• Identify project risks and develop mitigation plans.
• Ensure adherence to project governance frameworks.
• Maintain project dashboards and executive reports.
• Facilitate audits, compliance reviews, and quality assessments.

Required Skills & Qualifications

Delivery & Program Management

• Strong project and program management experience.
• Expertise in Agile, Scrum, and Waterfall delivery models.
• Experience managing distributed onsite-offshore teams.
• Strong understanding of SDLC and project governance.

Customer Management

• Executive stakeholder management.
• Excellent communication and presentation skills.
• Negotiation and conflict-resolution capabilities.
• Experience managing customer escalations.

Technical Understanding

• Good understanding of enterprise application development and support projects.
• Familiarity with Cloud technologies (Azure, AWS, or GCP).
• Understanding DevOps, CI/CD, and modern software delivery practices.
• Ability to engage in technical discussions with architects and technical leads.
• Bachelor's or Master's degree in Engineering, Computer Science, or related field.
• 12+ years of IT services and project delivery experience.
• 3+ years in a Delivery Manager or Program Manager role.
• PMP, PRINCE2, Scrum Master, or Agile certifications are preferred.

Key Competencies

• Leadership and people management.
• Customer-first mindset.
• Strategic thinking and decision-making.
• Risk management and problem-solving.
• Commercial and financial acumen.
• Excellent verbal and written communication skills.
• Success Metrics
• Customer satisfaction (CSAT).
• On-time and on-budget project delivery.
• Revenue and margin achievement.
• Resource utilization and retention.
• SLA adherence and quality metrics.
• Growth through additional opportunities and change requests.

Our X-Factor

• Work ethic: You are a consummate professional.
• Aptitude: You have an innate capacity to transition from project to project without skipping a beat.
• Communication: You have excellent written and verbal communication skills for coordination across projects and teams.
• Impact: You are a critical thinker with an emphasis on creativity and innovation.
• Passion: You have the drive to succeed paired with a continuous hunger to learn.
• Leadership: You are trusted, empathetic, accountable, and empower others around you.