Onsite Engineer

Field Support – Onsite Engineer

Location: Johor, Malaysia
Employment Type: Contract – 12 Months, Extendable
Experience: 5–10 years
Level: L2 Support

Role Overview

We are seeking an experienced Field Support – Onsite Engineer to provide L2 onsite technical support covering network infrastructure, end-user devices, data centre equipment, and IT assets.

Key Responsibilities

• Provide onsite L2 support and manage incidents through the ITSM/ticketing platform.
• Monitor network and infrastructure alerts using SolarWinds and perform initial troubleshooting.
• Check switch/port health and troubleshoot basic network, Wi-Fi, and connectivity issues.
• Trace, patch, label, and maintain network cabling and port records.
• Perform approved device reboots, cable replacements, and physical power-redundancy checks.
• Provide hands-and-eyes support to L3 engineers, vendors, and technical teams.
• Collect logs and packet captures for further L3 analysis.
• Troubleshoot desktops, laptops, printers, peripherals, and other hardware/software issues.
• Support laptop and mobile device setup, deployment, patching, enrolment, and troubleshooting using Microsoft Intune.
• Maintain IT asset, rack, cabling, device, and stock records.
• Support user account/access requests, software management, and procurement activities.
• Perform data centre patching, routine health checks, and firmware updates.
• Assist with vulnerability management, root cause analysis, problem resolution, and technical changes.
• Maintain technical documentation and provide onsite support to end users and VIP users when required.

Requirements

• 5–10 years of experience in Field Support, Infrastructure Support, Desktop Support, or Network Support.
• Strong L2 troubleshooting and ITSM/ticketing experience.
• Hands-on knowledge of network connectivity, switches, ports, cabling, and Wi-Fi.
• Experience with SolarWinds or similar monitoring tools.
• Experience supporting desktops, laptops, mobile devices, printers, and peripherals.
• Knowledge of Microsoft Intune, endpoint management, patching, and asset management.
• Good communication and troubleshooting skills.

Key Skills: L2 Support | Field Support | ITSM | Ticketing | SolarWinds | Network Troubleshooting | Wi-Fi | Cabling | Data Centre Support | Desktop Support | Microsoft Intune | Endpoint Management | Asset Management