Onsite Engineer

Onsite Engineer / Resident Engineer – Audio Visual (AV) Services

Location (India)

Client Site / Resident Location

Department

Service & Support / Managed Services

Reporting To

Service Manager / Technical Support Manager

Job Summary

We are seeking a skilled and customer-focused Onsite Engineer / Resident Engineer with experience in the Audio Visual (AV) industry to provide day-to-day technical support, maintenance, troubleshooting, and operational assistance for AV systems installed at client locations. The engineer will act as the primary technical point of contact for all AV-related service activities and ensure smooth functioning of conference rooms, boardrooms, VC systems, digital signage, and integrated AV infrastructure.

Key Responsibilities

AV System Support & Maintenance

• Provide onsite technical support for AV and Video Conferencing systems.
• Monitor and maintain AV equipment including:
• Projectors
• LED/LCD displays
• Video walls
• Audio DSP systems
• Wireless presentation systems
• Microphones & speakers
• PTZ cameras
• Control systems
• Perform preventive maintenance and health checks of AV systems.
• Coordinate with OEM/vendors for hardware replacement and warranty support.

Troubleshooting & Incident Management

• Diagnose and resolve AV hardware/software issues.
• Support meeting room operations and executive boardroom events.
• Troubleshoot VC platforms such as:
• Microsoft Teams Rooms
• Zoom Rooms
• Cisco Webex
• Google Meet
• Handle service tickets within SLA timelines.
• Escalate critical issues to higher technical teams when required.

Client & User Support

• Provide immediate support during meetings, presentations, and events.
• Assist end users with AV equipment usage.
• Ensure high customer satisfaction through professional communication and service delivery.

Documentation & Reporting

• Maintain daily service reports and incident logs.
• Update asset inventory and maintenance records.
• Prepare RCA (Root Cause Analysis) reports for recurring issues.
• Share weekly/monthly performance reports with management.

System Operations

• Monitor uptime and functionality of AV systems.
• Coordinate with IT/network teams for integrated AV solutions.
• Ensure backup systems and redundancy are functioning properly.

Required Skills

Technical Skills

• Knowledge of AV systems integration and troubleshooting.
• Hands-on experience with:
• Crestron
• Extron
• Kramer
• Biamp
• QSC
• Poly
• Cisco VC solutions
• Understanding of:
• Audio signal flow
• HDMI/HDBaseT
• Networking basics
• AV over IP
• DSP configuration
• Familiarity with ticketing systems and SLA management.

Soft Skills

• Good communication and client-handling skills.
• Strong troubleshooting and analytical abilities.
• Ability to work independently at client locations.
• Good presentation and coordination skills.

Benefits:

• Health insurance
• Provident Fund

Work Location: In person