Onsite Engineer

Enthuse customers and provide best experience through best in class hardware, software and technical support services

• United Arab Emirates – Riyadh
• IT
• Full-time

Your skills

• Minimum 3 years of IT Technical Support experience (or equivalent)
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Computer desktop support experience
• Excellent communication and customer service skills, with the ability to build strong working relationships
• Excellent time management skill
• Flexibility to work outside of normal business hours, as needed
• Ability to work independently and as part of a team

Your tasks

Provide day to day local/remote desktop support

Handle inbound calls and answer questions

Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing

Provide technical support onsite to our clients at their location

Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and other peripherals

Install, configure, and maintain hardware and software systems

Participate in project rollouts and deployments

Maintain accurate records of repairs, inventory, and equipment

Communicate effectively with clients, team members, and management

Be part of us

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.

Your benefits

• Onboarding program
• Buddy program
• Internal career development program