Onsite / Helpdesk Application Specialist

JRK Infotech is hiring experienced professionals for the position of Onsite / Helpdesk Application Specialist across multiple locations in India. The role requires candidates with 3+ years of experience in Facility Management Systems / Technical Support. Candidates with a Diploma in IT or a Graduate in Science are eligible to apply.

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Key Responsibilities:-

• Provide application support and resolve day-to-day technical issues.
• Perform troubleshooting and identify issues related to applications and systems.
• Provide MFA, DSC, and security-related support.
• Manage and resolve helpdesk tickets within defined timelines.
• Coordinate with relevant teams for escalation and issue resolution.
• Maintain proper reporting and daily activity logs.
• Support users and ensure timely resolution of technical concerns.
• Coordinate with stakeholders to ensure smooth day-to-day operations.

Must-Have Skills:-

• Experience in application support and technical troubleshooting.
• Strong understanding of helpdesk operations and ticket management.
• Knowledge of MFA and DSC-related processes.
• Understanding of security support activities.
• Good escalation and coordination skills.
• Strong reporting and documentation skills.
• Experience in Facility Management Systems / Technical Support.

Eligibility Criteria:-

• Education: Diploma in IT / Graduate in Science.
• Minimum 3 years of experience in Facility Management System / Technical Support.
• Strong troubleshooting, communication, coordination, and problem-solving skills.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.