Onsite IT Support

Job Summary The Site ITOT Site Support Role is responsible for the configuration and maintenance of OT-relevant computing hardware, including workstations, switches, virtual machines, and displays. The role supports plant-wide SCADA and 3rd Party Skid and standalone control systems at the Millburn RLT site.

Key Responsibilities

• Collaborate with cross-functional teams to ensure smooth integration of IT and Automation systems.
• Participate in the development and execution of IT and Automation projects.
• Support 24x7 site operations after start-up.
• Schedule and perform routine maintenance and upgrades on IT hardware and software.
• Develop and maintain documentation for OT hardware system configurations, Standard Operating Procedures (SOPs), User Requirements Specifications (URS), Functional Specifications (FS), and Design Specifications (DDS/HDS/SDS).
• Assist in implementing security measures and protocols to protect IT and Automation systems.
• Set up and configure hardware supporting OT Industrial Control Systems, including network devices, switches, servers, and workstations in a GMP pharmaceutical environment.
• Provide technical support and troubleshooting for IT and Automation systems.
• Coordinate with vendors and external partners to resolve technical issues and procure required equipment.
• Participate in Operational Excellence and continuous improvement initiatives.

Requirements Minimum Requirements

• Bachelor's degree in Computer Science, Information Technology, Automation, Engineering, or a related field.
• Minimum 5 years of experience in IT or Automation within a GMP pharmaceutical environment.
• Strong knowledge of networking protocols, hardware, and troubleshooting.
• Experience managing IT or Automation projects.
• Hands-on experience setting up and configuring network devices, switches, servers, and workstations.
• Familiarity with automation systems and their integration with IT infrastructure.
• Knowledge of GMP regulations, including 21 CFR Part 11 compliance requirements.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.
• Ability to work independently and manage multiple tasks simultaneously.
• CCNA, MCSE, CompTIA A+, or similar certifications are an added advantage.