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Onsite IT Support Engineer – End User Support & Smart Hands

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Onsite

Onsite IT Support Engineer – End User Support & Smart Hands

Teceze USA

Onsite IT Support Engineer – End User Support & Smart Hands

23 days ago

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Important information


Contract type:

Permanent

Location:

Sacramento, CA, USA

Work mode:

Onsite

Published on:

1 October 2026

What they need


Onsite IT Support Engineer – End User Support & Smart Hands

We are looking for an experienced Onsite IT Support Engineer to provide end-user support and smart hands/eyes services.

Locations: Sacramento, CA

Contract: October 5, 2026 – April 1, 2027

Schedule: Monday–Friday, 11:00 AM–8:00 PM local time; occasional Saturday, 8:00 AM–5:00 PM

Key Responsibilities:

  • Provide onsite desktop/end-user technical support.
  • Troubleshoot hardware, software, network, and connectivity issues.
  • Perform smart hands/eyes activities, including equipment installation, replacement, cabling, and basic troubleshooting.
  • Support IT equipment and peripherals such as laptops, desktops, printers, monitors, and network devices.
  • Document incidents, service requests, and activities in the ticketing system.
  • Coordinate with remote IT teams for issue resolution.

Requirements:

  • 2+ years of onsite/desktop/field IT support experience.
  • Strong troubleshooting and communication skills.
  • Hands-on experience with hardware, Windows, peripherals, and basic networking.
  • Ability to work independently at a client site.
  • Relevant IT certifications are a plus.

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