Onsite Operations Supervisor

Job Title: Onsite Operations Supervisor
Company: TeleCure Medical and Diagnostic Center
Location: Blk 1 Lot 33 Springfields Residences, Brgy. Longos, City of Malolos, Bulacan
Employment Type: Full-time
Experience Level: Intermediate / Mid-level
Schedule: Flextime, 8 hour shift, Monday to Saturday

COMPANY OVERVIEW
At TeleCure, we are committed to making quality healthcare more accessible and convenient for every Filipino. What began as a pandemic response has grown into a healthcare organization focused on delivering accessible, affordable, and patient-centered primary healthcare through integrated medical, pharmacy, laboratory, radiology, and digital services. Join our growing team and be part of a company that combines compassion, operational excellence, and technology to improve the healthcare experience for the communities we serve.

ROLE OVERVIEW
Reporting to the Onsite Operations Manager. The Onsite Operations Supervisor is responsible for supervising the preparation, deployment, execution, and closure of TeleCure's onsite healthcare activities, including health caravans, corporate medical services, school-based healthcare programs, community health initiatives, and other field operations. The position ensures that onsite events are properly planned and physically prepared, required equipment and supplies are deployed safely and on time, healthcare stations are operationally ready, event activities proceed efficiently, and all materials, equipment, and assets are properly accounted for following event completion. The Onsite Operations Supervisor provides direct operational leadership to Onsite Logistics Coordinators, Onsite Logistics Assistants, and other assigned field support personnel. The role works closely with the Onsite Administration Supervisor, Key Accounts Coordinator, Supply Chain Department, Medical Records, and clinical teams to ensure the successful delivery of onsite healthcare services. The position is accountable for event readiness, logistical execution, operational coordination, patient flow support, equipment accountability, and timely event closure.

KEY RESPONSIBILITIES

1. Pre-Event Planning and Operational Preparation
   ● Review confirmed event schedules, service requirements, expected patient volume, venue specifications, and operational needs.
   ● Coordinate with the Key Accounts Coordinator regarding partner requirements, venue arrangements, event timelines, and service expectations.
   ● Develop event deployment plans, operational checklists, setup requirements, and preparation schedules.
   ● Identify requirements for transportation, equipment, furniture, power supply, internet connectivity, signage, and other event infrastructure.
   ● Coordinate with the Onsite Administration Supervisor regarding approved manpower, budgets, and supply availability.
   ● Conduct pre-event operational briefings and readiness assessments.

2. Equipment and Supply Deployment
   ● Supervise preparation, packing, loading, transportation, unloading, and setup of medical equipment, diagnostic machines, consumables, and other event materials.
   ● Coordinate release and turnover of equipment and supplies from the Supply Chain Department.
   ● Ensure all required materials are complete and properly documented before deployment.
   ● Supervise proper handling and protection of high-value equipment during transportation and field operations.
   ● Coordinate transportation schedules, vehicle requirements, and deployment routes.
   ● Immediately report missing, damaged, or malfunctioning equipment.

3. Venue Setup and Event Readiness
   ● Supervise installation and arrangement of healthcare stations, tables, chairs, tents, partitions, electrical connections, internet facilities, and other required infrastructure.
   ● Ensure that the event venue is organized according to approved layouts and operational requirements.
   ● Coordinate with clinical team leaders to ensure that their respective stations are properly prepared.
   ● Verify availability of essential supplies, equipment, utilities, and support services before patient registration begins.
   ● Conduct final readiness inspections before event commencement.

4. Onsite Event Execution
   ● Supervise the operational delivery of health caravans and other onsite healthcare activities.
   ● Coordinate with team leaders, healthcare professionals, and event personnel to maintain efficient patient flow and service delivery.
   ● Monitor event schedules, patient volume, resource utilization, and operational bottlenecks.
   ● Address logistical concerns, equipment problems, supply shortages, and other field operational issues.
   ● Ensure appropriate coordination among registration, consultation, diagnostic, pharmacy, and other service stations.
   ● Escalate clinical matters to the responsible healthcare professionals and significant operational concerns to the Onsite Operations Manager.

5. Personnel Deployment and Field Supervision
   ● Supervise the deployment and operational performance of Onsite Logistics Coordinators, Onsite Logistics Assistants, and assigned event support personnel.
   ● Ensure personnel understand their assignments, reporting arrangements, and operational responsibilities.
   ● Monitor compliance with event schedules, safety protocols, and operational procedures.
   ● Coordinate staffing adjustments and field requirements with the Onsite Administration Supervisor.
   ● Report performance concerns and personnel incidents to the appropriate department.

6. Event Logistics and Support Services
   ● Coordinate transportation, meals, drinking water, equipment movement, and other logistical requirements for onsite teams.
   ● Ensure that required event infrastructure and support services remain available throughout operations.
   ● Coordinate with suppliers, venue representatives, and service providers when necessary.
   ● Monitor the proper use and safeguarding of company property during events.

7. Event Closure and Post-Event Reconciliation
   ● Supervise the orderly dismantling, packing, loading, and return of equipment, furniture, supplies, and other materials after event completion.
   ● Ensure all deployed assets are accounted for and properly returned to designated storage locations.
   ● Coordinate post-event inventory reconciliation and turnover with the Supply Chain Department.
   ● Document equipment damage, missing items, unused supplies, and other discrepancies.
   ● Ensure that event venues are properly cleared and returned in accordance with partner agreements.
   ● Complete operational closure checklists and post-event reports.

8. Quality Assurance and Operational Safety
   ● Ensure compliance with approved onsite operations SOPs and safety procedures.
   ● Monitor safe handling, transportation, setup, and storage of equipment and supplies.
   ● Coordinate with clinical team leaders regarding patient safety concerns and operational requirements.
   ● Identify recurring logistical issues and recommend preventive measures.
   ● Participate in operational audits, incident reviews, and continuous improvement activities.

9. Reporting and Continuous Improvement
   ● Prepare post-event operational reports covering event readiness, deployment, service delivery, equipment utilization, logistical concerns, and closure.
   ● Evaluate event performance against established operational standards.
   ● Identify recurring bottlenecks and recommend improvements in event preparation, deployment, and closure.
   ● Support the development of standardized event layouts, deployment checklists, and operational procedures.
   ● Report significant operational risks and resource requirements to the Onsite Operations Manager.

QUALIFICATIONS & REQUIREMENTS
Education: Bachelor's degree in Operations Management, Business Administration, Logistics, Healthcare Administration, or a related field is preferred.
Experience: Experience in event operations, field logistics, healthcare caravans, or operational supervision.
Licenses & Certifications: Valid driver's license is an advantage.
Skills & Attributes:
● Strong leadership, organizational, logistics planning, and problem-solving skills.
● Experience supervising personnel in fast-paced, field-based environments.
● Familiarity with equipment handling, transportation coordination, inventory turnover, and event
setup.
● Ability to coordinate with healthcare professionals and multiple operational departments.
● Willingness to travel, work irregular schedules, and participate in early deployments or
extended field operations.

BENEFITS & PERKS
Health & Wellness: Free General Practitioner consultations, Annual Physical Exams, flu vaccinations, and exclusive discounts on medical and diagnostic services for employees and their immediate family.
Pharmacy Discounts: Enjoy exclusive employee discounts on groceries, generic medicines, and branded medicines at TeleCure Pharmacy.
Allowances & Statutory Benefits: Receive a regular monthly rice subsidy and 13th-month pay in accordance with applicable law and company policy.
Paid Time Off: Enjoy paid Vacation Leave, with applicable unused credits convertible to cash at year-end, Sick Leave, and paid Birthday Leave.
Career Development: Grow professionally through company-sponsored seminars, training opportunities, and one-on-one career coaching sessions with the CEO.

APPLICATION PROCESS
Interested candidates may submit their updated resume/CV to:
Email: [email protected]
Please use 'Application – Onsite Operations Supervisor' as the email subject.

EQUAL OPPORTUNITY
TeleCure Corporation is an equal opportunity employer committed to maintaining a professional, respectful, and inclusive workplace where employees are supported in their professional growth and development.

Pay: Php20,800.00 - Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Flextime
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Work Location: In person