Onsite Operations Technician

About the role

Join our fast-paced operations team as an Onsite Operations / Field Support Technician. In this hands-on field role, you will be the primary technical point of contact across various retail and partner outlets. You will manage equipment deployment, perform hardware/software calibration, verify store mapping data, and resolve technical issues on the ground to keep our smart systems running seamlessly.

Key responsibilities

• Execute end-to-end setup, mounting, and activation of proprietary hardware devices and smart units across designated outlets (averaging 3–4 site visits daily for maintenance, setting up new stores will differ from size).
• Execute end-to-end deployment and system commissioning for new supermarket store launches, managing comprehensive setups over dedicated 1- to 2-day onsite execution phases.
• Perform field data collection to map Points of Interest (POIs) within outlets and verify physical store layouts against technical drawings and floor plans.
• Conduct routine preventive maintenance, diagnose hardware/software faults, troubleshoot network connectivity issues, and perform part replacements in a timely manner.
• Set up hardware accessories (e.g., beacons, mounting brackets), perform Wi-Fi/network signal checks, and calibrate location tracking hardware (e.g., Ultra-Wideband / UWB systems).
• Track field equipment inventory, log maintenance activities using internal mobile applications, and return decommissioned or faulty units to the central warehouse for overhaul.
• Build and maintain positive working relationships with onsite store managers, supervisors, and internal technical support teams to minimize service disruptions.

About you

• No prior experience required — fresh graduates and career switchers are welcome.
• Prior experience in IT support, electronics maintenance, or field operations is a bonus.
• Basic familiarity with basic hand tools (e.g., drills, screwdrivers) for hardware bracket assembly and mounting.
• Basic understanding of IT and wireless networks (e.g., device IP setup, Wi-Fi connectivity testing, signal testing).
• Comfort using mobile apps, tablets, or field management tools to log reports and run diagnostic checks.
• Strong problem-solving mindset and a proactive, customer-focused approach.
• Responsible, punctual, and able to work independently in the field.
• Good team player with clear communication skills.
• Proficiency in Mandarin is required to effectively communicate and liaise with Mandarin-speaking backend staff and support team.

Benefits

• Fixed 5-day work week (Monday to Friday, standard office hours).
• 14 days paid Annual Leave, 14 days Outpatient Sick Leave, and 60 days Hospitalisation Leave.
• Structured onboarding program, 1-on-1 mentorship, and fully covered technical skill certifications.
• Performance Bonus / AWS (13th Month Bonus) based on company and individual performance.
• Clear career progression opportunities toward Senior Field Specialist, Technical Operations Lead, or System Integration Engineer.
• Transport Allowance: Monthly reimbursement for actual travel expenses (Grab/taxi for heavy equipment, MRT, and bus fares) incurred during outlet visits.

How to Apply

Interested candidates are invited to submit their application by emailing their CV / Resume directly to: [email protected]

Subject Line Suggestion: Application for Field Support Technician – [Your Full Name]

Please include the following in your email.

Willingness to travel to different locations on a daily basis:

Expected Salary:

Earliest Availability: