Onsite Self Storage Manager

Facility Manager – Self Storage Busy Work Management | Full-Time | On-Site Position

About the Position: Busy Work Management is seeking a hands-on, dependable, and customer-focused Facility Manager to oversee the daily operations of a three-property self-storage portfolio. This position is responsible for managing approximately 300 storage units across three locations and requires someone who is comfortable balancing customer service, sales, computer-based administrative work, property maintenance, and day-to-day facility operations. This is an on-site position, and we are especially interested in candidates who are interested in living on-site at one of our properties in their own personal RV. The ability to live on-site provides the opportunity for someone who enjoys a hands-on property management role and takes pride in maintaining and overseeing a facility. The ideal candidate is someone who is self-motivated, mechanically inclined, computer literate, organized, and comfortable wearing many different hats. No two days will necessarily look the same, and we are looking for someone who is willing to jump in and help wherever needed.

Key Responsibilities Customer Service & Sales

• Provide exceptional customer service to current and prospective tenants.
• Handle phone, online, and walk-in inquiries.
• Convert inquiries into rentals and explain the leasing process.
• Process rental agreements, payments, insurance, and customer account changes.
• Handle customer questions, concerns, and account issues professionally.
• Manage and perform U-Haul truck and equipment rentals, including customer transactions and required documentation.
• Sell moving and packing supplies and tenant protection/insurance products.

Property Operations & Maintenance

• Conduct daily inspections of all three properties.
• Perform regular lock checks, unit checks, and property audits.
• Maintain clean, safe, secure, and presentable facilities.
• Perform general landscaping, including mowing, trimming, weed control, blowing, and general grounds upkeep.
• Perform light maintenance and repairs throughout the properties.
• Change light bulbs, address minor repairs, remove debris, and maintain common areas.
• Perform unit cleanouts, including removing abandoned items, trash, and debris from vacated units.
• Assist with preparing units for rental and maintaining curb appeal.
• Identify maintenance issues and coordinate larger repairs when necessary.
• Monitor property security and report concerns promptly.

Administrative & Computer Responsibilities

• Maintain accurate tenant records and documentation.
• Process payments and balance daily receipts.
• Prepare daily bank deposits.
• Manage delinquent accounts and collections according to company procedures.
• Utilize property management software and other computer systems.
• Maintain accurate records of rentals, payments, insurance, correspondence, and customer information.
• Utilize Microsoft Office and email systems.
• Use social media and other marketing tools as directed.
• Learn and effectively utilize company software, including self-storage management and U-Haul systems.

Leadership & Operations

• Oversee the daily operations of all three properties.
• Ensure company standards and procedures are consistently followed.
• Coordinate with company leadership regarding maintenance, collections, occupancy, marketing, and property needs.
• Assist with training new employees as needed.
• Supervise other employees or vendors when assigned.
• Attend required meetings and training sessions.
• Follow company SOPs, TSSA requirements, and applicable industry standards.
• Take initiative to identify problems and find practical solutions.

What We're Looking ForWe are looking for someone who is **reliable, proactive, hardworking, and willing to get their hands dirty.**The ideal candidate will:

• Have strong customer service and communication skills.
• Be comfortable working independently without constant supervision.
• Be computer literate and able to learn new software quickly.
• Have experience with sales, customer service, property management, retail, or a similar field.
• Be comfortable performing landscaping and general maintenance.
• Be willing to perform unit cleanouts and other physically demanding property tasks.
• Have basic mechanical and troubleshooting abilities.
• Be organized and able to manage multiple priorities.
• Have strong attention to detail.
• Be comfortable handling cash and financial transactions.
• Be willing to learn and perform U-Haul rentals.
• Have a positive attitude and a strong work ethic.
• Be dependable and take pride in the appearance and operation of the property.
• Be comfortable interacting with customers while also performing hands-on property work.

Self-storage, property management, U-Haul, maintenance, landscaping, sales, or supervisory experience is a plus, but we are willing to train the right person.On-Site RV OpportunityThis is an on-site position, and we are particularly interested in candidates who have their own personal RV and are interested in living on-site at one of our storage facilities.The on-site living arrangement is intended for an individual who enjoys property management and takes pride in being actively involved in the daily operation, appearance, and security of the facility.Candidates interested in the on-site RV opportunity should be comfortable with the responsibilities of both customer-facing property management and hands-on facility maintenance.

Qualifications

• High school diploma or GED preferred.
• Previous customer service, sales, property management, retail, or related experience preferred.
• Self Storage Experience preferred but not required
• Valid driver's license.
• Reliable transportation.
• Ability to work independently and manage multiple properties.
• Ability to use a computer, email, Microsoft Office, and property management software.
• Ability to lift up to 30 pounds.
• Ability to bend, squat, walk, stand, climb, and perform routine physical property maintenance.
• Ability to work outdoors in varying weather conditions.
• Must be dependable, professional, and able to communicate effectively with customers and team members.

About Busy Work Management At Busy Work Management, we believe successful property management requires more than sitting behind a desk. Our team works together to provide excellent customer service while protecting and improving the properties we manage for our owners. We are looking for someone who takes ownership of their work, is willing to step in wherever needed, and understands that clean properties, happy customers, strong occupancy, and well-maintained facilities all go hand in hand. If you are someone who enjoys working with people, working with your hands, solving problems, and having responsibility for your own property, we would love to hear from you. Busy Work Management is an Equal Opportunity Employer. Employment is at-will in accordance with applicable Texas law.

Pay: $20.00 - $25.00 per hour

Work Location: In person