Onsite Support Analyst

Location: Leeds

Salary: £25,000 - £27,000 p/a

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more.

We’re looking for an Onsite Support Analyst to join the team, supporting the delivery, setup and deployment of IT equipment. You’ll play a key role in ensuring devices reach the right users and are ready to go, while also supporting asset management, IT administration and day-to-day user queries.

At XMA, our people are at the heart of everything we do. Together, we help organisations achieve more through technology while creating a workplace where people can grow, belong and do their best work. If you're looking for a role where your contribution matters, we'd love to hear from you.

Exceptional service is at the heart of our customer experience. Join a team dedicated to solving problems, delivering outcomes and building trusted customer relationships. Whether you're providing technical expertise, service management or operational support, you'll play an important role in helping our customers succeed.

Together, we turn ambition into achievement.

What will you be doing: Onsite Support Analyst

• Delivering and collecting IT devices across multiple onsite locations
• Preparing devices for deployment, including completing builds where required
• Installing and setting up equipment for end users
• Providing a friendly and professional handover experience
• Receiving and organising incoming IT equipment
• Liaising with couriers regarding deliveries, collections and returned equipment
• Ensuring IT assets are accurately logged, stored and tracked
• Supporting quarterly inventory counts and asset reconciliation
• Keeping the workshop organised and maintained to a high standard
• Updating ITSM systems with delivery statuses, asset information and user interactions
• Responding to end-user queries relating to device delivery, collection and setup

What are we looking for: Onsite Support Analyst

We’re looking for someone who is reliable, organised and customer-focused, with the confidence to interact with end users face-to-face.

Ideally, you’ll have:

• Experience in a role involving the regular delivery or movement of equipment, ideally within an IT or technical environment
• Strong organisation and time-management skills
• Good attention to detail
• A confident and approachable customer-service style
• The ability to balance practical, hands-on responsibilities with accurate administration
• A proactive attitude and willingness to take ownership
• The ability to travel regularly across multiple onsite locations

Inclusion at XMA

At XMA, we believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging.

We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential.

Disability Confident Leader

Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation.

As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role.

We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at [email protected], and we will be happy to support you.

Keywords: IT, engineer, hardware, deployment, engineer, device