Onsite support engineer

Primary Skill: Field services – OSS (On site support)

Secondary Skill: L2 Support, Ticketing

Job Description:

• 5-10 years of experience providing onsite field support services.
• L2 Support.
• Log tickets in ITSM platform.
• Respond to network monitoring alerts and perform initial triage.

1. Respond to network-monitoring alerts and perform initial triage.

2. Check switch and port health using approved or read-only diagnostics.

3. Trace, patch, label and maintain network cabling.

4. Perform physical power-redundancy checks.

5. Maintain network asset, rack, cabling and port records in the designated system of record, in accordance with approved standards and procedures.

6. Perform initial troubleshooting of internet, Wi-Fi and connectivity issues.

7. Provide onsite hands-and-eyes assistance to L3 engineers and vendors.

8. Perform approved device reboots, cable moves or replacements under documented procedures.

9. Collect logs and packet captures for L3 analysis.