Onsite Support Engineer

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

Onsite Support Engineer Key Responsibilities

• Provide on-site Level 1 technical support for desktops, laptops, and peripherals at the customer’s location.
• Deliver remote troubleshooting support via phone, email, or ticketing systems as required.
• Manage the IT asset lifecycle, including deployment, configuration, maintenance, and disposal coordination of hardware.
• Administer and support Microsoft Office 365 and Outlook, resolving user issues related to email, calendar, and collaboration tools.
• Set up, configure, and troubleshoot Audio/Visual (A/V) and video conferencing equipment for meetings and corporate events.
• Perform system installations, upgrades, and patching for Windows and macOS environments.
• Maintain accurate inventory records and documentation in line with ITIL processes.
• Escalate complex issues to relevant teams or vendors, while retaining ownership of tickets through to resolution.

Required Skills & Qualifications

• Experience: 1–2 years of hands-on experience in desktop support, helpdesk, or similar technical role.

• Operating Systems:

• Proficiency in Windows and macOS

• Basic working knowledge of Linux is an advantage

• Technical Skills:

• Strong understanding of desktop hardware and software configurations

• Hands-on experience with Microsoft Office 365 and Outlook

• Familiarity with ITIL processes and service management practices

• Soft Skills:

• Strong communication skills in English and Korean (written and verbal)

• Good interpersonal skills, with the ability to support users at all levels

• Effective time management and multitasking in a fast-paced environment

• Problem Solving:

• Ability to diagnose issues logically and provide timely, effective solutions

Working Hours

• Shift: Office hours (9:00 AM – 6:00 PM)
• Working Days: Monday to Friday
• Location: Client site at Yeongdeungpo-gu, Seoul

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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