Onsite Support Engineer

provide walk-up service center support at BOQ office during BOQ standard business hours, excluding public holidays. The engineer will take the support of the incumbent EUC Service Provider as appropriate.

provide immediate access to walk-up end users for hardware and software support - Follow all documented procedures for resolution and escalation of incidents.

provide Authorized Users with required support for how-to questions and other IT-related questions.

treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT.

Ensure all unresolved issues are escalated via the appropriate escalations path in a timely manner.