Onsite Support Technician

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.

If you suspect you've been targeted, please contact us immediately at [email protected] for verification.

Key Points to Remember:

• Legitimate job offers only follow interviews conducted with our hiring managers or clients.

• We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation!

This on-site role is based at the client’s location in Markopoulo. You’ll deliver responsive, hands-on IT support and a high standard of customer service in a fast-paced, changing environment. It’s an opportunity to join an ambitious organization and make a meaningful contribution to the smooth, reliable delivery of its IT services.

Key Responsibilities

• Proactively monitor the support queue, respond to incidents and tasks, and take ownership through to resolution; ServiceNow experience is preferred;

• Accurately log and track incidents and service calls, working to agreed SLAs;

• Troubleshoot hardware and software issues on Lenovo desktops and laptops;

• Provide hardware support, including printer setup and component replacement;

• Troubleshoot Windows operating system issues;

• Support Microsoft Office 365 applications, including Teams;

• Provide basic support for DEP-enrolled Apple iPads and iPhones; Intune MDM experience is preferred;

• Take ownership of IT Workplace Refresh projects;

• Image computers;

• Perform IMAC activities, including imaging and desk relocations;

• Carry out basic network troubleshooting;

• Perform accurate network patching and install switches and other network devices in racks;

• Apply basic knowledge of Microsoft Active Directory.

• At least 3-5 years of experience in an IT support role;

• Proficiency in English;

• Flexibility, efficiency, and the ability to work independently;

• Ability to take ownership of projects and responsibility for delivering them;

• Ability to communicate technical information to non-technical audiences;

• Strong customer service skills and the ability to build positive customer relationships;

• Good organizational skills;

• Excellent verbal and written communication skills.

• Competitive salary with 14 installments/year. The final salary offer will be determined based on gender-neutral, objective criteria, such as, but not limited to the experience and seniority level required for the role, as outlined in the job description. This will be further assessed during the technical interview.

• Special referral bonuses for recommending your friends;

• The possibility to following trainings via Stefanini Linkedin Learning, IT and soft skills training provided by our specialists;

• Opportunities for professional development in a stable multinational environment;

• Exposure to an international environment as part of a multicultural team spread across Europe.