Onsite Support Technician

WE ARE HIRING: ONSITE IT SUPPORT ENGINEER L2 – SPAIN!

Excis is a global leader in IT support services, driven by innovation, collaboration, and continuous development.

We are looking for a customer-oriented and technically skilled Onsite IT Support Engineer (L2) to provide reliable IT support, troubleshoot technical issues, and deliver exceptional service to end users, including VIPs and senior management.

This role is ideal for a proactive professional with strong technical expertise, excellent communication skills, and the ability to work independently in a corporate IT environment.

Our Global Presence:

• Customers in 190+ countries
• 6,000+ engineers worldwide
• 200+ enterprise clients

YOUR RESPONSIBILITIES

• Provide onsite and remote L2 support for desktops, laptops, printers, mobile devices, phones, and other IT peripherals.
• Diagnose and resolve hardware, software, Windows, connectivity, and printing issues.
• Install, configure, refresh, and test IT equipment for new employees and existing users in accordance with approved standards.
• Configure and prepare equipment for shipment to other sites or employees' homes.
• Manage incidents and service requests through ticketing systems, ensuring compliance with Service Level Agreements (SLAs).
• Prioritize VIP, Sales-related, and other high-priority requests, delivering professional, customer-focused support.
• Provide Smart Hands support , assisting remote technical teams with onsite interventions involving servers and network equipment.
• Support meeting rooms and audiovisual equipment, including video conferencing systems, smart TVs, and projectors.
• Maintain spare equipment inventories and update asset records promptly for assignments, replacements, theft, retirement, and other status changes.
• Follow up with dissatisfied users to resolve outstanding issues, improve customer satisfaction, and prevent recurring incidents.
• Document technical issues, configure application and connectivity settings, and escalate unresolved problems when necessary.
• Collaborate with local and remote technical teams to ensure efficient service delivery.

SUPPORTED DEVICES

• Laptops and desktops
• VoIP and DECT phones
• Smartphones and tablets
• Printers and barcode readers
• Video conferencing equipment and multimedia meeting rooms
• Smart TVs and video projectors
• Meeting room booking systems
• Fingerprint and badge readers

YOUR QUALIFICATIONS

• Degree in Information Technology, Computer Science, Technology Systems , or a related field.
• Spanish nationality preferred; candidates must have appropriate authorization to work in Spain.
• C1 proficiency in both Spanish and English.
• Experience in corporate, regional, or multinational IT environments.
• Strong knowledge of Level 2 IT support and Microsoft Windows environments .
• Experience with IT ticketing systems such as ServiceNow.
• CompTIA A+ certification preferred.
• Relevant OEM certifications are an advantage, including:
• Dell Desktop and Laptop
• HP Desktop, Laptop, and Printer
• Lenovo Desktop and Laptop
• Lexmark Printer
• IBM Printer
• CompTIA Server+
• Strong hardware and software troubleshooting, debugging, diagnostics, and problem-resolution skills, including appropriate escalation.
• Proven experience delivering VIP and senior management white-glove support .
• Excellent communication, interpersonal, and customer service skills.
• Self-motivated, organized, and capable of working independently with minimal supervision.

WHY EXCIS?

At Excis, you will join an international team that values technical excellence, collaboration, and continuous learning.

What we offer:

• An international and growing IT environment
• Professional development opportunities
• Exposure to enterprise IT technologies
• A supportive and collaborative team
• Competitive compensation

Ready to take the next step in your IT career?

Apply now and join Excis in Spain to help deliver exceptional IT support and service excellence!