Onsite Technical Representative

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

Xerox is seeking a professional Onsite Service Technician to support our growing Technical Services division. In this customer-facing role, you will deliver excellent service, maintain and repair assigned equipment, and serve as a trusted point of contact for clients while helping ensure equipment uptime and customer satisfaction.

Why Join This Team:

• Join a growing technical services organization with strong career development opportunities
• Receive hands-on training from certified instructors, plus online and in-house learning
• Build technical skills in electromechanical troubleshooting and equipment service
• Work in a supportive, collaborative culture focused on service excellence
• Access competitive benefits, including medical, dental, vision, wellness support, 401k matching, and paid time off

What You Will Do:

• Deliver outstanding service and resolve calls in line with customer service level agreements
• Troubleshoot and repair equipment using electromechanical knowledge and diagnostic tools
• Manage maintenance, production support, and supply inventory for assigned equipment
• Communicate equipment status and availability to clients and coordinate support when needed
• Train end users on assigned products to improve understanding and day-to-day use

What You Need to Succeed:

• Electromechanical experience, including use of a multi-meter and reading electrical schematics
• Experience in roles such as HVAC, cable/internet technician, electrician, automotive repair, military, or similar technical service work
• Strong time management, reliability, and customer service skills
• Valid driver’s license and appropriate insurance coverage
• Ability to lift up to 50 pounds and perform frequent walking, standing, squatting, bending, and driving

What Success Looks Like in the First 60 Days:

• Complete new hire and technical training successfully
• Build a strong understanding of Xerox, customer service expectations, and territory support needs
• Develop working knowledge of equipment and inventory requirements
• Begin completing service calls independently and accurately

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