Onsite Technician

SUMMARY:
The Onsite Technician is responsible for assembling, configuring and servicing custom desktop PCs while providing reliable onsite technical support to customers. This role involves a combination of hands-on technical expertise with driving responsibilities, including the safe delivery of systems and travel to customer premises for service appointments.

ESSENTIAL FUNCTIONS:
Technical Support & PC Assembly

Assemble, configure, and test custom desktop PCs to company specifications

Diagnose and resolve hardware-related issues

Perform onsite repairs, upgrades, and preventive maintenance for customers’ systems

Conduct quality checks and ensure all systems are delivered in optimal condition

Driving & Logistics

Drive to customer locations for deliveries and onsite service appointments

Transport products, components, and tools safely to customers and event locations

Ensure timely and professional handling of all deliveries and service calls

Customer Service

Provide clear explanations of technical issues and solutions to customers professionally

Maintain a customer-first approach in all onsite interactions

Escalate complex technical issues to senior technicians or management when required

Administration & Reporting

Maintain accurate service reports, job records, and parts usage

Maintain up-to-date knowledge of hardware and equipment

Perform any other duties assigned by seniors

JOB REQUIREMENTS:
Physically able to handle transport of desktop systems and equipment

Preferably experience in PC assembly, IT Technical support, or a related field

Valid Singapore Class 3 driving license with a clean driving record

Good communication and interpersonal skills

Responsible, punctual and willing to work flexible hours, including weekends when required

We are a people business.

At Mansa Computers, we pride ourselves for providing the best service and experience when it comes to building your own custom desktops or computer repair. Whether it is a gaming desktop or one for work, we make it a point to ensure that our customers' satisfaction is always #1 in our priorities.

We started Mansa from our home, selling each custom-built PC one by one to our customers. Since our humble beginning, we reach a new milestone when we officially move to our current office in May 2018. Over here, we set up an In-House Testing Lab where desktops of different specifications are made available for customers to test out before they make their decisions.

We also saw opportunities to guide customers who lacked the necessary understanding on custom PCs and help them grow their interests for custom builds. We love interacting and serving our customers, because we believe in cultivating an empowered workplace, a listening and learning culture as well as an inspired community.

We are a passionate team of strategists, builders, explorers and jokers. We approach work and play with curiosity and experimentation, using what we learn to create meaningful custom products that connect with people like you. Our take on every build is to keep them unique and smart, with room for some magic.

Mansa has worked on many unique projects with some of the best people from the industry and beyond. We work together with these experts to create and produce work that we are proud of. If you think we are the right fit, come visit us, we’d love to work with you. You can easily find us at 1 Ubi View, Focus One Building #01-22 Singapore 408555.

Mansa Computers

Singapore Custom PC Builder, Repairs & Upgrades