Onsite Technician - Managed Service Provider (MSP)

We are seeking a dedicated and skilled Onsite Technician to join our dynamic team. As an Onsite Technician, you will play a crucial role in providing technical support and resolving IT issues for our valued clients in the Kingston area. You will work directly with clients on-site, resolving issues and making recommendations to solve problems. This customer-facing role requires excellent communication skills and the ability to troubleshoot a wide range of technical problems.

Responsibilities:

• Visit client sites to provide on-site technical support, resolving IT issues promptly and efficiently.
• Conduct system installations, upgrades, and configurations according to client requirements.
• Diagnose and troubleshoot hardware, software, and network-related issues, providing appropriate solutions.
• Make recommendations regarding hardware or software that will benefit the client.
• Perform regular maintenance and monitoring of client systems to ensure optimal performance and security.
• Assist clients with user management, access control, and password resets.
• Collaborate with the remote support team to escalate complex issues when necessary.
• Document all interactions, troubleshooting steps, and resolutions in our ticketing system.
• Keep up to date with the latest industry trends, technologies, and best practices.

Additional duties may include:

Structured Cabling:

• Perform onsite visits to install, maintain, and troubleshoot structured cabling systems.
• Conduct site surveys to determine cabling requirements and work with administrative staff to quote and complete new installations.
• Install and terminate various types of cables, including Cat5e, Cat6, fiber optic, and coaxial.
• Test and certify cabling installations to ensure optimal performance.
• Maintain accurate records of cabling layouts and infrastructure changes.
• Collaborate with project managers and clients to ensure timely and successful project completion.

Qualifications:

• High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Proven experience as an onsite technician or in a similar IT support role.
• Strong knowledge of the standard SMB technology stack, with a primary focus on Windows-based systems.
• Familiarity with networking concepts, including TCP/IP, DHCP, DNS, and VPN.
• Knowledge of virtualization, VMWare, and Hyper-V
• Familiarity with SonicWALL, Watchguard, Ubiquiti equipment
• Proficiency in diagnosing and resolving hardware and software issues.
• Excellent communication and interpersonal skills to effectively interact with clients.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and prioritize tasks effectively.
• Valid driver's license and reliable transportation.

Physical Requirements:

• Ability to lift and carry up to 50 pounds.
• Comfortable working in various environments, including office settings, data centers, and construction sites.
• Ability to climb ladders and work in confined spaces.

Job Type: Full-time

Benefits:

• Company car
• Company events
• On-site parking
• Paid time off

Flexible language requirement:

• French not required

Ability to commute/relocate:

• Kingston, ON K7K 1Z7: reliably commute or plan to relocate before starting work (required)

Work Location: In person