Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.

ONTAP Storage Engineer - Cloud Solutions & Escalations

Morrisville, North Carolina, United States

Job category: Customer Support Job ID: 136554-en_US

Job Summary

We are seeking a highly skilled Product Solution Expert (PSE) to serve as a technical authority for NetApp data management, storage, and cloud solutions.

The PSE will provide expert-level technical leadership, advanced troubleshooting, solution architecture guidance, and operational best practices for ONTAP-based cloud services.

The role combines deep ONTAP expertise with cloud architecture knowledge to support customers, engineering teams, and business stakeholders in designing, operating, and optimizing scalable, resilient, and secure cloud storage solutions.

The ideal candidate should possess extensive experience and expertise with ONTAP technologies and a strong understanding of public cloud platforms and cloud-native storage architectures.

Job Requirements

• Serve as the technical authority and primary escalation point for complex issues involving NetApp ONTAP-based cloud storage solutions, providing expert analysis, troubleshooting, architectural guidance, and recommendations.

• Act as a trusted technical advisor to customers and internal stakeholders, helping define operational best practices, and long-term storage strategies.

• Collaborate with cross-functional teams to resolve complex technical issues related to NetApp ONTAP-based cloud storage solutions.

• Design, configure, administer, and optimize NetApp ONTAP solutions deployed in public cloud environments - including storage provisioning, data protection, performance optimization, and capacity planning.

• Act as a subject matter expert, providing guidance and mentorship to support teams to enhance their understanding and proficiency.

• Participate in the development and implementation of storage strategies for Cloud-based ONTAP, best practices, and standards based on NetApp ONTAP,

  ensuring alignment with business and cloud architecture goals.

• Evaluate and recommend improvements to storage infrastructure, processes, and procedures to enhance efficiency, reliability, and security.

• Provide guidance on data protection, disaster recovery, cyber resilience, and business continuity strategies utilizing ONTAP technologies.

• Collaborate with cloud architects, customers, and stakeholders to design and implement ONTAP-based storage solutions across public cloud environments, ensuring scalability, availability, security, and cost optimization.

• Stay updated with the latest advancements, features, and best practices related to NetApp ONTAP and public cloud technologies.

• Participate in performance analysis, capacity planning, and optimization for FSx for ONTAP storage systems in cloud environments.

• Provide recommendations for the integration of NetApp ONTAP solutions with other cloud services, applications, and platforms, ensuring seamless interoperability.

• Work flexible hours, including participation in an on-call shift rotation, and be available to support critical issues or projects across different time zones

• Stay abreast of industry trends, emerging technologies, and best practices related to NetApp ONTAP, cloud architecture, and storage management.

Minimum Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field. Relevant certifications (e.g., NetApp Certified Data Administrator, NetApp Certified Implementation Engineer, cloud certifications) are highly desirable.
• Proven experience as a NetApp ONTAP Subject Matter Expert, with a deep understanding of NetApp ONTAP storage solutions, including configuration, administration, troubleshooting and optimization.
• Strong knowledge of storage and data management concepts, protocols (e.g., NFS, CIFS, iSCSI), and technologies (e.g., RAID, snapshots, replication).
• Experience in providing expert level support, with advanced troubleshooting skills and the ability to diagnose and resolve complex storage-related issues.
• Strong understanding of public cloud infrastructure and services, including experience with one or more major cloud providers such as AWS, Microsoft Azure, Google Cloud Platform (GCP), or Oracle Cloud Infrastructure (OCI).
• Proficiency in cloud architecture concepts and experience designing, implementing, and operating ONTAP-based solutions in public cloud environments.
• Ability to participate in the team’s on-call support rotation, typically one week approximately every six weeks, providing support for critical customer and technical escalations as needed.
• Strong communication and interpersonal skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders.
• Ability to work collaboratively in a team environment and effectively manage multiple priorities and tasks.
• Continuous learning mindset and willingness to stay updated with advancements in NetApp ONTAP and cloud technologies.
• Flexibility to work across different time zones to support global operations.

Compensation:

The target salary range for this position is 147,900 - 220,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.