OPD COORDINATOR

Job Description: OPD Coordinator

Location: Ashoka Hospital

Department: Outpatient Department (OPD) Operations

Employment Type: Full-Time

Job Overview

Ashoka Hospital is seeking an efficient and patient-focused OPD Coordinator to oversee daily outpatient department operations. The OPD Coordinator serves as the central point of contact for patients, facilitating smooth navigation from arrival through consultation, diagnostics, billing, and scheduling. The ideal candidate is a proactive graduate with strong technical and IT proficiency to effectively manage hospital information software and patient databases.

Key Responsibilities

• Patient Coordination & Guidance:
• Welcome patients and guide them through the OPD workflow, ensuring a seamless journey across various medical departments and specialty clinics.
• Direct patients to appropriate diagnostic units (Lab, Radiology, Cardiology, etc.) and follow up on report collection and delivery.
• Appointment Scheduling & Queue Management:
• Schedule, reschedule, and confirm outpatient appointments using hospital management software.
• Monitor doctor OPD timings, track live queues, and update patients on wait times to minimize delays.
• Diagnostic & Billing Support:
• Coordinate with the billing department to ensure accurate and timely generation of OPD, consultation, and diagnostic test bills.
• Clarify basic billing queries and guide patients on payment modes, packages, and insurance processing procedures where applicable.
• Cross-Departmental Communication:
• Maintain continuous liaison between doctors, nursing staff, administrative teams, diagnostic units, and the front desk.
• Resolve patient queries, manage complaints tactfully, and escalate complex issues to senior hospital management when needed.
• IT & Record Management:
• Operate Hospital Information Systems (HIS) / Electronic Medical Record (EMR) software to register patients, log appointments, and enter diagnostic requests.
• Maintain accurate daily registers, patient logs, and footfall statistics.

Requirements & Qualifications

• Education: Graduate in any discipline (B.A., B.Sc., B.Com, B.B.A., B.H.M., or equivalent). A degree or diploma in Healthcare/Hospital Administration is an added advantage.
• Experience: 1–3 years of experience in OPD administration, patient desk coordination, or front-office operations in a hospital or medical setup (fresh graduates with strong skills may apply).
• Technical & IT Skills:
• High proficiency in working with Hospital Information Systems (HIS), EMR software, or ERP systems.
• Proficient in Microsoft Office (Excel, Word) and comfortable with general computer operations.
• Soft Skills:
• Excellent verbal and written communication skills.
• Strong interpersonal, problem-solving, and conflict-resolution abilities.
• Ability to multitask under pressure in a fast-paced environment with a compassionate and patient-centric attitude.

Pay: ₹10,000.00 - ₹21,000.00 per month

Work Location: In person