OPD Night Supervisor

Core Responsibilities:-

• Ensure the delivery of safe, efficient, and timely outpatient services during the night shift.
• Monitor and ensure the implementation of OPD staffing plans to maintain service continuity and smooth patient flow.
• Oversee the execution of OPD policies, procedures, and clinical guidelines, ensuring integrated and coordinated patient care.
• Monitor Key Performance Indicators (KPIs) for OPD coordinators and follow up on required development and improvement plans.
• Supervise the medical claims cycle in alignment with Medical Audit Department guidelines.
• Monitor and follow up on staff operational schedules in coordination with specialty supervisors to ensure optimal workforce utilization.
• Coordinate daily operations among OPD nursing in charge, appointment booking supervisors, and OPD coordinators to ensure effective teamwork.
• Train and orient OPD staff on hospital policies, procedures, and clinical practice guidelines.
• Ensure accurate attendance tracking of consultants and confirm appropriate coverage during leaves or absences to maintain service continuity.
• Monitor consultant performance related to clinic attendance and average patient service time, in line with Quality Department standards, and submit monthly reports to the OPD Manager.
• Maintain continuous and effective communication with patients, families, and caregivers to ensure proper information delivery and early problem resolution.
• Ensure all OPD services comply with Quality Management standards, infection control policies, and Egyptian healthcare laws and regulations.
• Investigate patient complaints, incidents, and violations, recommend corrective or disciplinary actions, and submit reports to the Medical Sector Head and Quality Department

Requirements:-

• Bachelor’s degree in pharmacy, Medicine, Physiotherapy or Dental.
• 1–3 years’ experience in Medical Management.
• Basic knowledge of OPD workflows and patient flow management.
• Ability to supervise, coordinate, and guide medical and non-medical staff during the evening shift.
• Basic Knowledge of medical claims cycles, insurance approvals, and medical audit requirements.