OPE Tech

Job Title: OPE Tech

Reports To: Store Lead

FLSA Status: Non-exempt

❒ Temporary ❒ Full-Time ❒ Part-Time

GENERAL SUMMARY

Your responsibilities will include greeting customers, answering their questions, providing product information, and more. You will also assist in overseeing the Stihl department of the store by: stocking shelves, creating displays of merchandise, and helping to maintain a clean and orderly merchandise presentation and overall cleanliness. You will be responsible for ordering Stihl parts and performing small engine repairs.

BENEFITS:

Team Members who work an average of 30 - 36 hours per week and have successfully completed six months of employment with the company will receive 20 hours of vacation per calendar year. Team Members who work an average of 30 hours per week or more also may receive two paid holidays (dependent on if the holiday falls on a Sunday) throughout the calendar year.

PAY RANGE: $12.00 - $17.00

Starting pay is based upon experience.

ESSENTIAL DUTIES & RESPONSIBILITIES

Include the following. Other duties may be assigned.

Store Operations

Ensure a positive, professional, and safe work environment for all associates.

Work with Store Lead on all aspects of running the store.

Participate in scheduled staff meetings.

Communicate issues with the Store Lead.

Assist in creating a positive, professional, and safe work environment.

Assist with:

Receiving, checking in and stocking of merchandise throughout the store.

Maintaining back stock levels.

Providing a clean and orderly sales floor, including end caps and ad merchandise.

Ensure signage is current throughout the store.

Ensure pricing is current throughout the store.

Customer Service

Provide a positive representation of Ace Hardware.

Proactively assist customers in solving problems.

Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.

Possess a friendly outgoing demeanor, work well with customers as well as associates.

Ensure all radio pages and calls are answered promptly, courteously, and effectively.

Forward any customer complaint that cannot be handled to a member of management.

Possess strong product knowledge and knowledge of store layout and location of products.

Assist customers throughout with personal, customized based on the premise of amazing every customer, every time.

Ensure all job-related calls, WhatsApp messages, texts, and emails are answered promptly, courteously, and effectively.

Implement the W.O.W. process with “every customer, every time”.

Completion of assigned Ace Learning Place (ALP) classes are part of the training program

ALP Badge program is assigned to each team member; pay raises are attached to the completion of each badge.

Propane dispensing certification and forklift on-site training may be required as part of the Customer Service Specialist job responsibilities.

Complete Daily CSS checklist.

Stihl Small Engine Repair

Have experience in repairing small engines

Complete all required online Stihl training

Attend in-person Stihl training; will require travel

Be able to diagnosis a small engine issue

Be able to disassemble, repair, and reassemble components and machines

Assemble products according to how parts were purchased to insure products are sold correctly

Follow the Stihl parts ordering process as determined by the Inventory Dept.

Be able to repair a small engine

Contact customers by phone, text or email

Schedule repairs in a timely manner

Be self motivated

Prepare cost estimates

SKILLS

Oral Communication Skills

Customer Relations

Customer Service

Small Engine Repair

Basic Computer Skills

Listening Skills

Decision Making Skills

Professionalism

Reading Skills

PHYSICAL DEMANDS AND WORK ENVIRONMENT

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is required to stand; walk; and reach with hands and arms for the duration of their shift. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

EDUCATION/EXPERIENCE

High School Diploma Not Required

About Jays Hardware Inc

Jay’s Hardware opened in Wrens, Georgia, on March 2, 1992. It began with a young father’s dream to build a place where his family could work together and see the fruits of their labor. That dream lives on in Summit Ace Hardware. Though the company has grown, it remains led by a member of the founder’s family—committed to creating meaningful careers and empowering others to build a life they’re proud of. Today, Summit Ace serves rural and suburban communities across Georgia, South Carolina, and Alabama. Our mission is simple: meet the needs of our customers and invest in our team through training and support. Our core values—Respectful, Accountable, Passionate, Innovative, Driven, and Helpful—guide everything we do. More than a store, we are a part of each community we serve. And with the buying power of Ace Hardware, we offer big-store products with hometown service.