Opening For L2 Application Support

Job highlights

• Experienced in application support with expertise in Azure services (ADF, ADLS, SQL, Azure Monitor, Application Insights, Azure functions) and incident/problem management

• Lead and build a support team for Cloud applications, provide 24/7 application support, manage incidents and releases including weekend schedules, troubleshoot Azure service issues, and communicate technical issues to senior stakeholders

• Candidate should have solid experience in providing application support and well versed with Incident/problem management. Should be experienced in leading a team and help in building a team equipped with the skills/knowledge to support Cloud enabled applications.

• Good understanding around Azure services like ADF, ADLS, SQL, Azure Monitor, Application Insights, Azure functions. Should be comfortable around APIs and their implementation. Should be comfortable in troubleshooting/coordinating for any service issues on Azure. Certification encompassing this is good to have.

• Application support will be 24/7 and releases scheduled for weekends so the candidate should be flexible regarding timings and weekend support as required at times.

• Good communication skills and can explain complex technical issues to senior business stakeholders. Proven incident & crisis manager who works well under pressure.