Opening For Language Expert_ Spanish

Opening for Language Expert_ Spanish

Experience : 4 to 9 Years

Location : Chennai & Bangalore

Shift : US & UK

Designation : Lead Analyst

No of Position : 10

Key Responsibilities

Expert in Spanish

Manage complex and highprofile accounts using defined collection strategies

Own and control aged receivables as per SLAs and performance metrics

Implement and remove service stops as per process guidelines

Review UMCC and onaccount payments in line with ICMP standards

Identify potential writeoffs and support aged debt clearance

Drive quarterly and monthly debt & cash target achievements

Execute endtoend dunning processes and handle legal escalations

Identify and support continuous process and system improvements

Collaborate with administrators and team leads to close knowledge gaps

Lead and support new process implementations

Background & Qualifications

Any graduate

Excellent verbal and written communication skills

Willingness to work in night shifts

Proven track record of meeting targets and SLAs

Strong working knowledge of MS Office

Customerfocused mindset with strong negotiation skills

Analytical thinking and problemsolving capability

Exposure to project methodology is a plus

RoleSpecific Competencies

Fluent in English (verbal & written)

Resultdriven and selfmotivated

Strong learning orientation

Team player with the ability to work independently

Adaptable and flexible in a dynamic work environment

Excellent customer service and stakeholder management skills

Leadership and people management capabilities (for senior roles)

Important Note

Candidates with OTC experience added advantage

Immediate joiners or Less than 30 days can apply

Others, please do not apply