Opening For Manhattan WMOS

Must-Have 1. Technical Expertise: In-depth knowledge and hand-on experience with Manhattan WMOS 2020, Manhattan SaaS TMS, Manhattan SCI 2. Problem-Solving Skills: Strong analytical and problem-solving abilities with a focus on delivering effective and sustainable solutions. 3. Communication Skills: Excellent verbal and written communication skills to interact with both technical and non-technical stakeholders. 4. Customer-Centric Approach: Ability to work collaboratively in a team environment and contribute to a positive and production work culture. 5. Documentation Skills: Proficient in creating and maintaining comprehensive documentation for support processes and technical configurations.

Good-to-Have • Prior-experience in Customer facing roles will be an added advantage • Prior experience working in production support environment and implementation projects

SN Responsibility of / Expectations from the Role

1 Technical Support: In-depth knowledge and hand-on experience with Manhattan WMOS 2020, Manhattan SaaS TMS, Manhattan SCI.
2 Trouble Shooting: Investigate and analyze complex technical issues, identify root causes, and implement effective solutions in a timely manner.
3 Communication: Collaborate with Level 1 support, Level 3 development teams. And other stake holders to ensure clear and concise communication regarding issue resolution and system enhancements
4 Documentation: Create and maintain detailed documentation related to support processes, issue resolutions, and system configurations.
5 Training: Provide training and guidance to Level 1 support and end-users to enhance their understanding of the systems and promote self-service issue resolution.
6 Continuous Improvement: Proactively identify opportunities for process improvement, system optimization, and user experience enhancements.