Opening For Technical support engineer

Job highlights

• Detailed knowledge of Treasury Management products and procedures
• Provide product support via phone and email, resolve complex issues with multiple solutions, prioritize first call resolution, mitigate risk by managing high risk services and reporting suspicious activity

Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures.

• Provides service and product support to the Treasury Management segment via phone and email.
  • Responsible for identifying, researching, analyzing and resolving complex problems where multiple non-standard solutions are available.
  • Prioritizes service issues and ensures they are completed as first call resolution via a recognized / accepted resolution by the customers.
  • Maintains up to date knowledge on products, services, departmental systems and related technology, policies and procedures.
  • Perform tasks to mitigate risk by activating and deactivating high risk product services (i.e. teller positive pay, etc.) and reporting potential fraud or suspicious activity.