Opening For Technical support engineer

Job highlights

• Detailed knowledge of company procedures and Treasury Management products
• Provide service and product support via phone and email, resolve complex problems, prioritize service issues for first call resolution, and perform risk mitigation tasks

Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures.

• Provides service and product support to the Treasury Management segment via phone and email.
  • Responsible for identifying, researching, analyzing and resolving complex problems where multiple non-standard solutions are available.
  • Prioritizes service issues and ensures they are completed as first call resolution via a recognized / accepted resolution by the customers.
  • Maintains up to date knowledge on products, services, departmental systems and related technology, policies and procedures.
  • Perform tasks to mitigate risk by activating and deactivating high risk product services (i.e. teller positive pay, etc.) and reporting potential fraud or suspicious activity.