Opening Team Member CLE

Opening Team Member (Early Morning Shift)

Location: UCG @ Cleveland Hopkins International Airport (CLE)

Brands: Chick-fil-A, Shake Shack, 800 Degrees Pizza, Bar Symon, Petit Gourmet, Potbelly Sandwich Works, and Cantina Taqueria

Shift: Early Morning Opening Team | 3:00 AM – 12:00 PM

Bring Energy to the First Flights of the Day

Do you enjoy starting your day early, working in a fast-paced environment, and creating great experiences for guests? We are looking for enthusiastic Opening Team Members to help prepare our restaurants for a successful day and provide exceptional service to travelers across seven exciting restaurant brands at UCG and Cleveland Hopkins International Airport.

As an Opening Team Member, you will play a critical role in setting up operations each morning, preparing fresh food, serving guests, and creating a welcoming experience for early travelers. Your energy and positive attitude help ensure we are ready to serve from the very first flight of the day.

What You'll Do

• Open and prepare restaurant locations for daily operations
• Complete food preparation according to brand standards and recipes
• Cook and assemble menu items with quality and consistency
• Stock products, ingredients, and supplies for the day's business
• Maintain clean, organized, and food-safe work areas
• Deliver friendly, efficient guest service
• Take guest orders accurately and process transactions
• Work collaboratively with teammates across multiple airport restaurant concepts
• Support cafe, quick-service, and full-service operations as needed
• Ensure all opening checklists and operational procedures are completed
• Create memorable experiences by welcoming guests with a smile and positive attitude

What We're Looking For

• Dependable and punctual attendance
• Ability to work early morning shifts beginning at 3:00 AM
• Positive attitude and strong work ethic
• Passion for hospitality and guest service
• Ability to multitask in a fast-paced environment
• Strong communication and teamwork skills
• Ability to stand for extended periods and lift up to 30 pounds
• Food service, restaurant, retail, or customer service experience is preferred but not required

Our Core Values

At our restaurants, our team members are the foundation of our success. We look for individuals who live our values every day:

Hustle

We work with urgency, energy, and purpose to ensure our guests receive outstanding service

Do Good. Be Kind.

We treat guests and teammates with respect, compassion, and positivity.

We Can

We embrace challenges, solve problems, and find ways to get the job done.

Practice Makes Perfect

We are committed to learning, growing, and improving every day.

Team

We support one another, celebrate successes together, and understand that great results happen when we work as one.

Why Join Us?

• Competitive pay
• Flexible scheduling opportunities
• Growth and advancement potential
• Work with nationally recognized restaurant brands
• Dynamic airport environment
• Team-oriented culture
• Opportunity to make a positive impact on thousands of travelers

AAP/EEO Statement

The job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice.

UCG is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. UCG will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.

If you're ready to start your day before sunrise, bring smiles to early travelers, and be part of a team that values Hustle, Kindness, Growth, and Teamwork, we'd love to meet you!

In the heart of Cleveland, CLE Airport has long welcomed travelers to the city. Since 1982, UCG has proudly managed popular spots like Chick-fil-A, Bar Symon, and Potbelly—ensuring every guest travels well, eats well, and is well while at CLE. Founded in 1979 by Joe and Hayat Rababy, and currently operated by her children and grandchildren, United Concessions Group (UCG) is a 100% family-owned and operated business dedicated to providing exceptional service and innovative culinary experiences to our guests. Inspired by our mission to be a positive, successful, people-centric concessionaire fully devoted to every opportunity we are fortunate to be a part of, UCG embodies a culture of hustle, continuous improvement, and unwavering dedication to our customers and partners.

Pay: $12.00 - $16.00 / hour

Pay:

• Tips

Benefits:

• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount
• Paid training
• Profit sharing

Job Type: fulltime, parttime

Schedule:

• Day shift

Education: No education required

Work location: On-site