Openings For Assistant Manager _Training

Role Overview:

We are looking for an experienced Assistant Manager Training to lead and manage training operations for an International E-commerce Inbound process. The role requires a strong background in BPO training, inbound customer service programs, and team capability development. The candidate should demonstrate excellent communication skills and proven experience managing training teams and stakeholders.

Key Responsibilities

• Manage end-to-end training lifecycle for inbound e-commerce customer support processes
• Design and deliver new hire training, refresher training, and upskilling programs
• Lead training batches and ensure successful certification and throughput
• Monitor training effectiveness through assessments, nesting performance, and KPIs
• Collaborate with Operations and Quality teams to identify training needs and performance gaps
• Develop training content, SOPs, modules, and process updates
• Manage trainers and ensure training delivery standards are maintained
• Publish training dashboards and reports for leadership review
• Drive continuous improvement initiatives in training methodology

Eligibility Criteria

• Minimum 5+ years overall experience in BPO training
• At least 1+ year on-paper experience as Assistant Manager Training
• Must have handled Domestic Inbound processes
• Graduation is mandatory
• Excellent verbal and written communication skills
• Strong stakeholder management and team handling ability
• Preferred from Chennai locations

Preferred Skills

• Experience in inbound customer service training programs
• Strong presentation and facilitation skills
• Data-driven approach to training effectiveness
• Exposure to LMS and training dashboards
• Process transition or ramp-up training experience is an added advantage

Interested candidate please connect over [email protected]@hexaware.com, or on 7358342513