OpenText Archive L3 Engineer

Desired Experience Range 8–12+ years of overall IT experience, with 5+ years of hands-on experience in Enterprise Archiving, Records Management, Compliance, Information Governance, and OpenText solutions.

Desired Competencies (Technical / Behavioral Competency)

Must-Have OpenText Expertise

OpenText Core Archive Administration, Core Capture Administration, Information Governance / Records Management, Enterprise Content Management (ECM)

Archive Lifecycle Management

Content Classification Frameworks

Microsoft 365 Technologies

SharePoint Online, Microsoft Teams, OneDrive for Business & Exchange Online

Microsoft Purview Compliance

eDiscovery & Legal Hold

Compliance & Governance

Records Retention Policies

Legal Hold Management

Regulatory Compliance

GxP Documentation Controls

Audit & Inspection Support

Information Governance Frameworks

Technical Skills

PowerShell Automation

Microsoft Graph APIs

Azure Platform Fundamentals

SQL Reporting & Analytics

Workflow Automation

Integration Architecture

Service Management

ITIL Processes

Major Incident Management

Problem Management

Change & Release Management

Vendor Management

Technical Skills - PowerShell scripting

Microsoft Purview retention concepts

Metadata management and content classification

SQL and reporting fundamentals

Good-to-Have:

OpenText Extended ECM

OpenText Content Server

OpenText xECM

Microsoft Purview Records Management

Azure Logic Apps

Azure Functions

SharePoint Migration Tools

Application Decommissioning Programs

Data Governance Programs

Knowledge of Data Privacy Regulations (GDPR, HIPAA, etc.)

TOGAF Certification

ITIL Expert / Intermediate

Lean Six Sigma

Pharmaceutical or Life Sciences Industry Experience

Responsibility of / Expectations from the Role

Platform Ownership & Governance

Act as the L3 escalation point for all OpenText archival platform issues.

Define and maintain archival governance, standards, and operating procedures.

Design archival strategies aligned to enterprise compliance requirements.

Ensure platform availability, scalability, and performance.

Archival Lifecycle Management

Oversee ingestion, classification, retention, retrieval, legal hold, and disposition processes.

Review and optimize retention schedules and archival workflows.

Ensure long-term preservation requirements are met across business units.

Architecture & Solution Design

Design archive onboarding solutions for:

o SharePoint Online

o Microsoft Teams

o OneDrive

o Exchange Online

o Legacy File Shares

o Enterprise Applications

Lead archive architecture reviews and modernization initiatives.

Drive automation opportunities across archival operations.

Compliance & Legal Hold

Define legal hold strategies and governance controls.

Partner with Legal, Compliance, and Records Management teams.

Ensure audit readiness and regulatory compliance.

Support GxP validation and inspection activities.

Search & Retrieval

Manage complex archive retrieval requests.

Support investigations, legal discovery, and regulatory inspections.

Ensure integrity and chain-of-custody requirements are maintained.

Vendor & Stakeholder Management

Coordinate with OpenText and third-party vendors for critical issues.

Lead root cause analysis for high-impact incidents.

Participate in strategic roadmap planning and platform enhancements.

Continuous Service Improvement

Implement automation and process optimization initiatives.

Define KPIs, operational dashboards, and performance metrics.

Drive reduction of archival failures and improve retrieval efficiency.