OpenText Exstream SME / CCM Solution Architect

Roles & Responsibilities :

• Serve as the primary onsite SME and trusted advisor for OpenText Exstream-related initiatives.
• Design, develop, enhance, and support enterprise CCM solutions using OpenText Exstream.
• Lead AMS activities including incident resolution, problem management, service improvements, and production support.
• Collaborate with business stakeholders, architects, and technical teams to define and implement scalable CCM solutions.
• Develop and maintain applications using Exstream Design Manager, Communications Builder, Orchestration, Control Center, Runtime Engine, and Interactive Communications.
• Drive platform modernization, cloud-native adoption, upgrades, and migration initiatives from legacy CCM platforms to OpenText Exstream.
• Perform technical design reviews, code reviews, and ensure adherence to best practices and governance standards.
• Provide production support, troubleshooting, root cause analysis, and performance optimization.
• Mentor development and support teams on OpenText Exstream capabilities and implementation standards.
• Participate in solution architecture and roadmap discussions supporting long-term CCM strategy.

Qualifications & Skills :

• 8-15+ years of overall experience in Customer Communications Management (CCM) solutions.
• Minimum 5+ years of hands-on experience with OpenText Exstream (Version 16 or higher preferred).
• Strong expertise in:
• Exstream Design Manager
• Communications Builder / Orchestration / Control Center
• Runtime Engine
• Interactive Communications
• Document Composition & Correspondence Management
• Experience in OpenText Exstream platform upgrades, migrations from legacy CCM platforms, and modernization initiatives.
• Strong understanding of AMS support models, incident management, and production support processes.
• Experience with Cloud Native architectures and deployments.
• Excellent stakeholder management and customer-facing communication skills.
• Ability to work independently in an onsite environment and lead technical discussions with business and IT teams.