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Operating Model Improvement Manager

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Onsite

Operating Model Improvement Manager

HM Revenue & Customs

Operating Model Improvement Manager

Skills

Organizational Development

24 days ago

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Important information


Contract type:

Freelance / Contract

Location:

United Kingdom

Work mode:

Onsite

Published on:

1 October 2026

What they need


Operating Model Improvement Lead - 3 month contract - Inside IR35

Key Responsibilities:

  • Lead organisation design projects to develop operating models that deliver tangible business and cultural outcomes.
  • Use design and consultancy skills to lead others through the design process, from contracting, through analysis and design, to implementation and evaluation.
  • Design and deliver organisation development interventions to increase organisational efficiency and embed the desired culture and behaviour change.
  • Provide direction/strategic guidance, within relevant business/programme frameworks and in line with HMRC strategic objectives.
  • Work at organisational, business and directorate level alongside senior leadership teams to develop organisational effectiveness.
  • Lead multi-disciplinary project teams to design and deliver OD&D outcomes.
  • Possess the ability to think creatively when problem solving and to translate complex matters simply and effectively to stakeholders.

Essential Criteria:

  • Experience of leading complex and/or high-profile OD&D interventions. We are particularly looking for talented individuals with well-developed Organisation Design and Development skills.
  • Practical experience of handling senior stakeholders in a high-profile change environment.
  • Understanding of large, complex organisations and how their business areas operate as a system.

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