Operating Partner

The Operating Partner is the highest leadership role reporting directly to the Operator at Chick-fil-A Twelve Oaks. You are accountable for the total performance of the restaurant — food safety, food quality, hospitality, throughput, team development, and financial results. This role is designed for a proven operator who is preparing to pursue selection as a Chick-fil-A Owner/Operator or launch their own business.

WHO THIS IS FOR

An experienced multi-unit or high-volume restaurant leader with a kitchen foundation, a track record in food safety and food quality, and the drive to build, coach, and own the business. If your long-term goal is to be an Owner/Operator or entrepreneur, this role is built to prepare you for it.

WHAT YOU'LL OWN

Operational Excellence

• Lead daily execution across BOH, FOH, and Drive Thru
• Own food safety standards, temperature checks, and Icon compliance
• Drive product quality, speed of service, and order accuracy
• Uphold facility, equipment, and cleanliness standards

Team Leadership

• Lead, coach, and develop a team of 100+ members and Directors
• Build succession bench through role-based training and career pathing
• Set the standard for hospitality-first culture and team member care
• Own hiring, onboarding, and performance management systems

Business Results

• Manage P&L, labor, food cost, and waste to Operator targets
• Analyze CEM, guest feedback, and sales trends to drive action
• Build weekly review rhythms tied to measurable outcomes
• Execute marketing, promotions, and community initiatives

Owner/Operator Preparation

• Sit in Operator-level planning, budgeting, and vendor conversations
• Build the operating fluency required for the CFA selection process
• Receive direct mentorship from an LDP-graduate Operator
• Represent the restaurant in cluster, region, and Support Center visits

WHAT YOU BRING

Required

• 5+ years of restaurant leadership, with experience leading teams of 100 or more
• Kitchen foundation with a proven track record in food safety and food quality
• History of hitting operational KPIs — CEM, speed, accuracy, cost, retention
• Comfort owning a P&L and coaching Directors to measurable results
• Servant-leadership posture, high standards, and personal integrity
• Ambition to become a Chick-fil-A Owner/Operator or entrepreneur

Preferred

• Prior GM, Multi-Unit, or Operating Partner experience
• ServSafe certification (or ability to obtain within 60 days)
• Bilingual (English/Spanish) a plus
• Bachelor's degree or equivalent leadership experience

WHY CHICK-FIL-A TWELVE OAKS

A Path, Not Just a Job

You'll be mentored by an LDP-graduate Operator who has built a full leadership development system — role clarity, career ladders, and structured coaching — designed to move high-performing leaders toward Owner/Operator selection and entrepreneurship.

A Standard-Setting Restaurant

Twelve Oaks is a high-volume, high-standard location known for hospitality, food safety discipline, and team development. You'll lead in an environment where excellence is the baseline and growth is the expectation.

Compensation & Benefits

• Starting pay: $29 / hour
• Performance bonus tied to restaurant results
• Paid time off and holiday closure (Sundays off)
• Health, dental, and vision insurance
• Scholarship opportunities through Remarkable Futures
• Direct pathway toward CFA Owner/Operator selection

HOW TO APPLY

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Pay: Starting at $29.00 / hour

Pay:

• Bonus pay

Benefits:

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching

Job Type: fulltime

Schedule:

• 12 hour shift
• Weekend availability
• Holidays
• On call
• Day shift
• Night shift
• Overtime

Education: Bachelor's degree

Work location: On-site

Twelve Oaks. 27750 Novi Rd, Novi, MI, 48377