Operation Admin

• Respond to customer inquiries via chat, email, and other communication channels in a timely and professional manner.
• Troubleshoot and resolve customer issues efficiently with strong problem-solving skills.
• Coordinate with product and cross-functional teams to ensure customer requirements are met.
• Maintain and update internal documentation and operational records.
• Support daily operational and administrative tasks to ensure smooth workflow.
• Assist in improving internal processes and customer service efficiency when needed.

Requirements / Skills & Experience

• Strong verbal and written communication skills.
• Good organizational skills and attention to detail.
• Ability to manage time, prioritize tasks, and work under pressure.
• Proficient in Microsoft Office (Excel, Word, Outlook, etc.).
• Able to work independently and as part of a team.
• Customer service or administrative experience is an added advantage.