Operation Admin

About the role

We are seeking a detail-oriented Operation Admin to manage our daily order processing and customer relationship activities. In this role, you will be responsible for the precise handling of client transaction data, real-time account tracking, and coordinating closely with the inventory and secure vault management teams to guarantee reliable order execution. You will serve as the primary point of contact for clients, ensuring their inquiries, complaints, and high-value transactions are handled professionally, securely, and efficiently.

Key responsibilities

1. Order Processing

• Responsible for receiving and processing all customer orders.

• Ensure customer order documentation is complete, accurate, and fully compliant with company requirements.

• Prioritize orders and plan execution schedules based on customer requirements.

• Track order execution progress and provide timely status updates to customers.

• Coordinate with the Inventory Controller, Vault & Security Controller, and other relevant departments to complete order execution.

• Ensure the entire order execution process complies with company Standard Operating Procedures (SOPs) and internal control requirements.

1. Customer Relationship Management (CRM)

• Handle daily customer communication, inquiries, and business alignment.

• Respond promptly to customer inquiries and provide professional, accurate business information.

• Establish and maintain strong customer relationships to maximize satisfaction and partnership stability.

• Align customer requirements with internal department resources to ensure all requests are properly addressed.

• Handle customer complaints, manage exceptions, and oversee post-sales follow-ups.

• Monitor customer account details in real time and maintain up-to-date information for all purchase and sale transactions.

• Assist with ad-hoc operational and administrative duties assigned by Operations Manager or Team.

About you

• Minimum SPM or equivalent; relevant hands-on experience in operations, administration, inventory coordination, or system record-keeping is preferred.

• Prior experience in operations, logistics, stock coordination, or a similar administrative role will be an added advantage.

• Proficient in Google Sheets / Microsoft Excel.

• Strong attention to detail and accuracy in handling records, quantities, stock movements, and documentation.

• Able to manage multiple tasks and work effectively in a fast-paced environment.

• Good communication and coordination skills with the ability to liaise with internal departments and branches.

• Able to work independently, responsible, and a good team player

• Prior exposure to the gold, jewellery, or retail industry is an added advantage but not mandatory.

• Fresh graduates are encouraged to apply.

Open Vacancy：2 pax