Operation Admin

Job Responsibilities

• Track shipments and update delivery status in the logistics system.
• Plan daily driver delivery routes and coordinate delivery schedules.
• Monitor deliveries, collect Proof of Delivery (POD), and ensure timely delivery.
• Prepare and maintain operational documents, including job forms, run sheets, packing lists, DO, AWB, and Malaysia–Singapore transportation documents.
• Respond to customer and operational enquiries via WhatsApp, WeChat, and email.
• Coordinate with drivers, customers, third-party forwarding agents, and delivery companies.
• Handle shipment issues, delivery discrepancies, and special service requests.
• Arrange company vehicle maintenance, handle vehicle emergencies, and manage permit applications.
• Process transportation invoices and coordinate with Finance on delivery costs, pricing, and customer repayment status.
• Monitor customer orders, update system records, and supervise packers' work progress.
• Coordinate with internal departments and external parties to ensure smooth logistics operations.
• Assist in improving logistics systems, operational procedures, and delivery processes.
• Perform other duties as assigned by the supervisor.

Requirements

• Minimum 1 year of administrative experience; logistics experience is an advantage.
• Good understanding of logistics operations, shipment tracking, and documentation.
• Good communication and coordination skills.
• Able to communicate in Bahasa Malaysia and English.
• Proficient in basic computer applications, WhatsApp, WeChat, and email.
• Responsible, detail-oriented, proactive, and able to work independently.
• Able to multitask, prioritize work, and meet deadlines.

Benefits

• Performance / KPI incentives
• Attendance Allowances
• Training and development opportunities
• Career growth opportunities
• Friendly and supportive working environment