Operation Administrator

BUSINESS INTRODUCTION
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE
Operation Administrator | MAF Retail | Ecommerce UAE

ROLE SUMMARY
The Operation Administrator is responsible for the task creations for the shift. He / She is responsible for planning the pick trips following delivery slot order. After picking Admin assistant is responsible for printing invoices and attaching it with the order before it gets departed. He / She is also responsible for reviewing operational dashboard and escalations if things are not going as per the plan.

ROLE PROFILE

Ability to review and monitor operational dashboards and plan picking trips effectively.
Experience in coordinating put‑away areas and managing orders according to delivery slots and schedules.
Strong control of order status across systems (to pick, picked, loaded, delivered) to ensure readiness for dispatch.
Capability to support picking operations by checking out‑of‑stock items, printing pick lists, and assisting pickers in problem solving.
Proven skills in monitoring picking accuracy, rectifying errors promptly, and escalating damages or OOS issues.
Experience in reporting operational and productivity data to Shift Supervisors and Operations Managers.
Operational discipline to ensure tools, PDAs, and resources are ready before shifts and procedures are strictly followed.
Ability to coordinate with last‑mile carriers to ensure timely dispatch and support continuous operational improvements.

REQUIREMENTS

High School Diploma or equivalent.
2–3 years of experience, preferably in e‑commerce operations.
Minimum 1 year of experience in the retail business.
Strong communication skills with computer proficiency, including MS Excel.
Ability to plan tasks, multitask, and work effectively under pressure with attention to detail.
English proficiency is required; Arabic is an advantage.

WHAT WE OFFER

At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
Work in a friendly environment, where everyone shares positive vibes and excited about our future.
Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.