Operation Analyst Engineer (Engineering Data)

• Perform installation and troubleshooting at customer site

• Engage with business users and stakeholders to thoroughly understand their reporting needs, data-related challenges, and support analysis (engineering)

• Must be able to establish communications and support end users.

• Perform live monitoring of machinery and equipment within the assigned portfolio to identify equipment abnormalities and breakdowns.

• Ensure timely escalation of critical events to the relevant stakeholders until resolution.

• Conduct daily fault analysis of monitored equipment and responsible for reporting preparation for service teams and customers.

• Follow up with local Service teams on recommended corrective actions and site resolutions to achieve callout prevention and success cases.

• Perform monthly analysis to identify recurring failure trends, root causes, and improvement opportunities aimed at improving reliability.

• Collect, validate, and manage operational data required for analysis and customer performance studies.

• Support ad-hoc requests on investigating equipment data, operational trends, and site-specific issues using available tools.

• Recommend technical improvements based on equipment performance analysis, software capabilities, and best practices.

• Support deployment and testing of new monitoring hardware, digital tools, and software upgrades.

• Maintain accurate documentation of monitoring activities, analysis, recommendations, and follow-up actions.

• Good troubleshooting and debugging skills for both hardware and software related.

• Basic knowledge of IT infrastructure, networking, and system administration.

• Experience in data handling, analysis, and interpretation to support operational decision-making.

• Experience with projects involving internet connectivity, remote monitoring, or IoT solutions is an added advantage.

• Experience in developing data visualizations and dashboards using Microsoft Power BI is an added advantage.

• Advanced Microsoft Excel and SQL skills (PivotTables, Power Query, - formulas, data modelling) are an added advantage.

• Must possess good communications skills and willing to support customers

• Maintain database and data entry every week

• Bachelor Degree in Engineering (Mechanical, Electrical, Mechatronics, or related discipline), Computer science, Software Engineering, Computer Programming or equivalent experience.

Pay: RM2,000.00 - RM4,000.00 per month

Benefits:

• Professional development

Work Location: In person