Operation & Admin Assistant

Job Responsibilities

• Input, update and manage data across databases, spreadsheets, e-commerce platform and other data management systems with high speed and accuracy.
• Check, deduplicate, verify and process data to ensure absolute accuracy and completeness for order fulfilment
• Adheres strictly to organizational processes and standards to maintain data accuracy, integrity and confidentiality.
• Investigate and resolve customer issues, disputes or complaints regarding products and delivery by coordinating with customers and internal teams as and when necessary.
• Partner closely with the Warehouse team to ensure timely order processing and adherence to specific packing requirements.
• Monitor and track inventory levels to maintain optimal, healthy stock levels and prevent stockouts or overstock situations.
• Communicate effectively with stakeholders to clarify task requirements, align on timelines and provide regular task status updates.
• Prepare comprehensive weekly and monthly operational reports.
• Assist with administrative tasks and undertake other ad-hoc duties assigned by superior to support team objectives.

Job Requirements:

• Candidate must possess at least a school qualification (SPM/STPM), Diploma or professional certificates in any field.
• Proven experience in data entry or a similar administrative role
• Proficient in MS Office (Word, Excel, PowerPoint)
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Attention to detail and a high level of accuracy.
• Ability to work independently and as part of a team.
• Good analytical skills, positive attitude and a willingness to learn.