Operation & Aftersales Executive

About the role

We are looking for a proactive and customer-oriented Operations & Aftersales Service Executive to facilitate vehicle delivery processes, oversee aftersales operations, and provide exceptional customer service throughout the ownership experience. The ideal candidate will collaborate closely with customers, suppliers, workshops, and internal teams to ensure efficient operations, prompt service delivery, and optimal customer satisfaction.

Key responsibilities

• Manage the vehicle registration, inspection, documentation, and delivery process
• Ensure that all vehicle-related documents are complete and accurately updated
• Track vehicle readiness and delivery timelines to ensure prompt handover to customers
• Collaborate with internal departments to maintain a smooth operational flow
• Address customer inquiries related to vehicle servicing, maintenance, warranty, and aftersales assistance
• Organize service appointments and monitor the completion of services
• Communicate with suppliers, workshops, service centers, and technical teams about repairs, servicing, and warranty issues
• Process and track warranty claims
• Foster and sustain positive relationships with customers
• Maintain precise records of service history, customer interactions, warranty claims, and operational activities

About you

• Diploma or Degree in Automotive Technology, Mechanical Engineering, Business Administration, Operations Management, or related fields
• Minimum 1–2 years of experience in automotive operations, service advisory, aftersales, workshop coordination, fleet management, or related fields
• Basic understanding of vehicle maintenance, servicing, warranty processes, and automotive operations
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint)
• Strong coordination and organizational skills
• Good problem-solving and decision-making abilities
• Customer-oriented mindset with excellent interpersonal skills
• Ability to multitask and work under pressure
• Possess a valid driving license
• Willing to travel and conduct site visits when required