Operation Assistant

About the role

This role involves managing purchase orders, inventory and operations across Direct Shops and franchise outlets. You will coordinate with internal departments, warehouse teams and outlet managers to ensure accurate processing, timely delivery and adherence to standard operating procedures. The position requires monitoring day-to-day operations, managing delivery platform integrations and supporting management with operational and inventory data analysis.

Key responsibilities:

• Review, process and monitor Purchase Orders (POs) to ensure accuracy and timely completion.
• Manage POs via Zoho for staff requisitions, store operational needs and new outlet equipment.
• Coordinate stock orders (SO) with outlet managers and track delivery timelines.
• Liaise with internal departments and warehouse teams to resolve pending operational actions.
• Monitor day-to-day operations of assigned Direct Shops and ensure SOP adherence.
• Track inventory usage, including promotional or seasonal items and report trends.
• Maintain and update product listings to ensure seamless integration across delivery platforms (eg. Urban Piper).
• Manage refund disputes on delivery platforms (eg: Deliveroo, Uber Eats and Just Eat-Oversea Platform).
• Create, manage and support franchisee accounts on the Optrack system.
• Plan, schedule and monitor weekly delivery promotions across all platforms, ensuring timely execution.

Requirements:

• Bachelor's degree in Business, Operations, Management, or related field is required.
• Fresh graduates with strong organizational, analytical and system skills are encouraged to apply.
• Strong organizational and time-management skills, proficiency in data tools (Excel, Python, SQL).
• Attention to detail, problem-solving abilities and good communication and collaboration skills.
• Able to work under pressure and meeting tight deadlines.
• Excellent written and verbal communication skills in English and Bahasa Malaysia, with mandatory fluency in Chinese.