OPERATION ASSISTANT

Key Responsibilities

• Assist in the daily coordination and monitoring of outsourced services within the hospital.
• Liaise with outsourced service providers, supervisors, and relevant hospital departments regarding operational matters.
• Monitor manpower deployment, work schedules and service performance of outsourced personnel.
• Ensure outsourced personnel comply with hospital policies, procedures, safety requirements, and workplace standards.
• Follow up on operational issues, complaints, service deficiencies, and corrective actions involving outsourced services.
• Conduct routine checks to ensure outsourced services are delivered according to agreed requirements and service standards.
• Maintain proper records of reports, checklists and related documentation.
• Assist in preparing operational reports, service performance records, and monthly summaries.
• Coordinate with relevant departments for access, work arrangements, equipment, facilities, and other operational requirements.
• Assist in monitoring contracts, service agreements, work scopes, and renewal or expiry dates where required.
• Support the Operations team in handling ad-hoc operational matters and assignments.
• Escalate significant operational issues to the relevant supervisor or management for further action.
• Perform other duties as assigned by the Management.

Requirements

• Minimum Diploma in Business Administration, Management, Healthcare Management, Operations Management, or related field.
• 1–2 years of experience in operations, administration, facility management, outsourcing, or a similar role is preferred.
• Experience in a hospital, healthcare, facility management, or service-based environment will be an added advantage.
• Good communication and interpersonal skills, with the ability to liaise with internal departments and external service providers.
• Good organizational and coordination skills.
• Able to monitor multiple tasks and follow up on operational matters effectively.
• Proficient in Microsoft Office, particularly Word and Excel.
• Able to work independently and as part of a team.
• Responsible, proactive, detail-oriented, and able to handle operational issues professionally.
• Willing to work in a hospital environment and handle ad-hoc operational requirements.

Pay: RM1,700.00 - RM2,100.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person