Operation Assistant

To assist and the Logistics Operations Manager in driving operational excellence across transport and logistics activities through effective coordination, performance management support, process compliance, and analytical support that contributes to service reliability, cost optimization, and continuous improvement.

Key responsibilities of the Operations Assistant:

Operations Coordination

1. Support day-to-day coordination of transport, warehouse, and distribution activities.

2. Assist in delivery scheduling, dispatch coordination, and resource planning.

3. Coordinate with internal teams and service providers to ensure smooth execution of logistics operations.

Performance Monitoring and Reporting

1. Monitor operational KPIs such as on-time delivery, fleet utilization, service levels, and turnaround time.

2. Prepare and consolidate operational reports, dashboards, and management updates.

3. Support analysis of performance trends and recommend improvement opportunities.

Administrative and Documentation Support

1. Maintain accurate logistics records, transport documentation, and operational databases.

2. Support processing and control of shipping, dispatch, and compliance-related documents.

3. Ensure timely and accurate submission of required reports and documentation.

Issue Resolution and Compliance Support

1. Assist in investigating operational issues, delivery discrepancies, and transport incidents.

2. Support root cause analysis and implementation of corrective and preventive actions.

3. Monitor compliance with company procedures, safety standards, and regulatory requirements.

Continuous Improvement Support

1. Assist in implementing process improvement and cost optimization initiatives.

2. Support operational reviews and improvement projects led by the Logistics Operations Manager.

3. Contribute ideas to improve service, efficiency, and productivity.

Other Responsibilities

1. Perform other related duties and special projects as assigned by management.